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Fannie, Freddie End Pandemic Forbearance Offerings FNMA/FHLMC have issued new guidance to end COVID-19 forbearance offerings on their loans, effective Nov. 1, 2023. This replaces the guidance from April that advised to continue offering new COVID-19 forbearance agreements until further notice. As a result of this announcement, Fannie Mae and Freddie Mac loans will not … Continued

Hurricane Idalia made landfall Wednesday, Aug. 29, impacting the western coast of Florida. As we were for those affected by the fires in Maui earlier in August, Cenlar is prepared to assist homeowners affected by Hurricane Idalia. For all disasters, Cenlar proactively takes steps in alignment with our plans to manage natural disasters, including: We … Continued

As part of our work to provide you and your members the best experience, we are migrating Mulesoft to our Microsoft Azure cloud this Sunday, Aug. 27, during the regular maintenance window. This work will affect SSO and the API library. If you experience any connectivity problems on Sunday, Aug. 27 after 8 a.m. ET, … Continued

We’re pleased to report that the corrected ad hoc reports from yesterday have been delivered. All reports and extracts for today are running without incident. If you have any questions or concerns, please contact your client manager.

We learned you may have received some ad hoc reports this morning that contained data from the previous day. Please note: we have confirmed that all Black Knight reporting/extracts are correct and have been distributed. Our team is troubleshooting the issue, and will rerun all ad hoc reports by 8 p.m. this evening. In the … Continued

Latest Updates Enhance How Homeowners Work with Us We’re continually enhancing how your homeowners interact with us, as part of our mission to provide the best experience for them. We’ve recently rolled out a slate of new digital features to help homeowners whenever they need assistance, which include the following: More Help with Assumptions – … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of July 31, 2023. To provide you more information, as well as an opportunity … Continued

New Natural Disaster Menu More Quickly Gets Homeowners Help We’re always working to ensure your homeowners receive the best care possible, particularly in their most trying times. With this in mind, we’ve enhanced how we manage calls from homeowners affected by natural disasters so that they get the assistance they need more swiftly. Historically, homeowners … Continued

What to Know When Boarding Seasoned Loans This year, we’ve stepped up our efforts to ensure document and data quality in the new loan boarding process. We believe these adjustments will enhance the experience you and your homeowners have with us. As we communicated with you in the March 31, 2023 Client Bulletin, an important … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of June 30, 2023. To provide you more information, as well as an opportunity … Continued