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Complaints Reporting Changes Coming in 4th Quarter 2023 As we continually fine-tune how we serve you and your homeowners, we will be enhancing our existing Complaints reports in the coming months. Updates include consolidating all complaint levels into one tab for ease of ingestion and refreshing complaint types for better trending. We plan to implement … Continued

The State of Washington passed House Bill 1349, effective as of May 1, 2023, that amends provisions to Section 8. If you have properties in Washington State and Cenlar has not specifically contacted you already in a separate communication, please reach out to your client manager for more information. For your awareness, the amendment is … Continued

As the critical vulnerability in the web interface of the MOVEit file transfer application continues to make headlines, we are committed to ensuring the continued security of our environment. We have worked to quickly apply the vendor patches for vulnerabilities as they are discovered and patches released. This past weekend, we applied the third Progress … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of May 31, 2023. To provide you more information, as well as an opportunity … Continued

New Technology Refines the ACH Experience for Homeowners At Cenlar, we are working to automate our controls, with the goal of reducing manual tasks. We know that automation helps remove the risk that comes with manual processes, and, importantly, helps prevent errors and create a faster, more efficient process for you and your homeowners. This … Continued

We shared with you last week that a critical vulnerability in the web interface of the MOVEit file transfer application had been discovered that could lead to potential unauthorized access to that environment. We applied and validated a vendor-supplied patch on Sunday, June 4, 2023 that resolves the vulnerability. We have confirmed that there has … Continued

We’re aware of an issue with our Pending Sats report where some loans remain on the report as incomplete when they actually are completed. We are assessing this issue, and working towards resolution. We will let you know when it has been fixed. In the meantime, if you have an urgent need to validate specific … Continued

Delivery of reports will be delayed this morning until approximately 10 a.m. ET. We will follow-up with a root cause of yesterday and today’s events as soon as we have more information.

We were alerted to a critical vulnerability in the web interface of MOVEit, the application we use to share files with you, that could lead to potential unauthorized access to that environment. This web interface issue exists across all of MOVEit’s clients, not just Cenlar. We have scanned our environment for Indicators of Compromise to … Continued

We’re always focused on refining the experience you and your homeowners have with us. In this spirit, we’ve made enhancements to provide consistency, quality and efficiency for you regarding homeowner compliant reporting. We’ve already seen the results of these changes, with complaints substantially down year-over-year. What We’ve Done We’ve updated the annual Level 1 complaint … Continued