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Self-Serve Call Recordings Coming in Q1 2023 In early 2023, Cenlar will introduce a new feature intended to enhance your ability to self-serve: online access to call recordings. This new feature, scheduled to launch by the end of the first quarter, will allow you to play back or download calls authenticated in our IVR within … Continued

As we previously alerted you in October, any clients with new loans requiring maintenance of year-end fields must send us a corrected 1098 data file by this Friday, Dec. 9, 2022. This will ensure homeowners receive the correct Form 1098 information. Requests can be submitted via CCM.

Introducing New CenNet Features to Enhance the Homeowner Experience We’re excited to announce that we’ve introduced a slate of enhancements and new features on our homeowner website, CenNet, that will make it even easier for your homeowners to do business with us online. Last week, we successfully rolled out a CenNet update that included: Payment … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of October 31, 2022. To provide you more information, as well as an opportunity … Continued

An Update on Our Progress: HUD Letters Regarding Partial Claims Last month, we followed up with you about an issue being experienced by the U.S. Department of Housing and Urban Development (HUD). The agency sent two letters in September (Round 59 issued September 21, 2022 and Round 59-B, issued September 27, 2022) stating that HUD … Continued

On Wednesday, Nov. 2, 2022, we informed you about a connectivity issue that affected our Customer Interaction (CI) call center and our IT Help Desk. Our initial analysis of the issue shows that the incident affected the ability of our CI representatives to receive phone calls from homeowners from approximately 9:30 a.m. until 1 p.m. … Continued

We’re pleased to report that we have resolved this morning’s connectivity issue, and our Customer Interaction call center has been restored to normal operations. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with our vendor to investigate the root cause of the issue, and will share … Continued

We are currently experiencing a connectivity issue in our Customer Interaction call center that is preventing our representatives from receiving phone calls. Our Default Call Center is not impacted. The issue, which is also affecting our Help Desk, began at approximately 9:15 a.m. ET. We currently are working with our vendor to troubleshoot and correct … Continued

We have completed our upgrade and migration of MOVEit, the application we use to share files with you. Thank you for all of your patience and assistance as we worked to enhance our technology to better serve you. We are no longer using the old environment located at sftending2022.cennet.com, and will shut it down permanently … Continued

  What You Need to Know for Year-End   As we enter the homestretch of 2022, Cenlar has begun planning for year-end. Here’s what you need to know about our annual technology freeze, new loan submissions, the transfer “blackout” period and modifications to the transfer schedule in the final weeks of the year: Technology Freeze … Continued