Cenlar Makes Preparations for Hurricane Ian’s Impact
Hurricane Ian is anticipated to make landfall today, Wednesday, Sept. 28, impacting the Gulf Coast of Florida. The National Oceanic and Atmospheric Administration (NOAA) is forecasting that, due to the size of the storm, nearly the entire state will experience some level of inclement weather. Cenlar is prepared to assist homeowners affected by Hurricane Ian, … Continued
Now Live: Cenlar’s Annual Client Experience Survey
Keep an eye out for an email from MarketCast (surveys@cenlar.marketcast.com), our market research partner, and be sure to check your spam folder if you can’t find the email in your inbox. The survey will be available until September 30, and should take no more than 5 to 10 minutes for you to complete. Each link … Continued
Monthly Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of August 30, 2022. To provide you more information, as well as an opportunity … Continued
Cenlar DCC Call Center Now Up and Running
Our DCC Contact Center is back up and running at full capacity now.
Update on USDA Special Relief Modifications
Effective September 21, 2022, Cenlar will default to the current PMMS rate for all USDA Special Relief Modifications. Previously, Cenlar used the lower of the borrower’s current Note rate or the current PMMS rate. USDA allows for monthly principal and interest payment relief of up to 20%. Cenlar will continue to attempt to achieve the … Continued
Cenlar DCC Call Center Experiencing Connectivity Issues
Our DCC Contact Center is currently having difficulty receiving some phone calls. The center is still up and running, but we are working to resolve the issue to restore us to full connectivity. We will alert you as soon as we have additional information.
Client Bulletin: September 16, 2022
Important Details on Cenlar’s Annual Client Experience Survey As your trusted partner, your opinion of how we’re doing is essential to the service we provide to you and your homeowners. That’s why in addition to our regular touch points, every fall we ask you to complete a client experience survey. Look for a link to … Continued
Today at 3:30 p.m. ET: An Update with Cenlar Leadership
Please join us today for the latest in our series of regular updates. A copy of the presentation is available here. WHAT: Learn from Cenlar leadership about our recent accomplishments and areas of focus for the months ahead. WHEN: Thursday, Sept. 8 at 3:30 p.m. ET WHERE: To access the call, please dial (888) 632-5004 … Continued
It’s almost time for Cenlar’s annual client survey!
Your opinion of how we’re doing – the service we’re providing to you and your homeowners – is essential. That’s why in addition to our regular touch points, every fall we ask you to complete a client experience survey. Your feedback helps shape our priorities. For example, you told us we needed to continue to … Continued
The VA Partial Claim Program — implemented as a temporary pandemic relief measure — will sunset on October 28, 2022. All Partial Claims must be submitted no later than this date, unless it is a correction to a prior submission. As a result, Cenlar will stop offering the program on Monday, September 12, 2022 in … Continued