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This advisory includes important information on three technology issues: a planned maintenance window for our Document Center this weekend, a root cause analysis of the Aug. 15 connectivity issue in our call center and an update on our pandemic dashboard reporting. 8/15 Call Center Outage Root Cause Analysis As you may recall, on Monday, Aug. … Continued

Cenlar Appoints New Chairman of the Board We’re excited to announce that Dave Applegate has been appointed Chairman of Cenlar’s Board of Directors. Applegate has been a member of the board since 2020, and has more than 30 years of experience in residential real estate, mortgage banking and housing finance. He was previously the CEO … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of July 31, 2022. To provide you more information, as well as an opportunity … Continued

We are aware that the Pandemic Dashboard Reporting hasn’t been functioning properly. Our team is working to fix the issue and will let you know as soon as it has been resolved.

We have resolved the connectivity issue in our call center, as of 1 p.m. ET. Representatives can now receive calls, and currently are working as normal to assist homeowners. We apologize for this inconvenience to your homeowners and thank you for your patience.

Cenlar Refines Loan Operations Team Structure With New Leadership Adds Cenlar Loan Operations, with responsibilities that span core operations and support, transfer operations and default, has refined its structure with the addition of several new senior positions. Led by industry veteran and Senior Vice President William “Bill” Moffett, Loan Operations is deepening its bench strength with … Continued

We’re pleased to report that our call center was restored overnight. We’re continuing to work with our vendor to investigate the issue. The issue was caused yesterday when the vendor that hosts our cloud telephony system experienced a major fiber cut near a data center that hosts Cenlar’s cloud telephony system. The fiber cut impacted … Continued

Please be advised there will be no processing this Friday night, July 29. Cenlar’s extended end-of-month process will begin this Saturday, July 30, at 4 p.m. ET. All reports will be available on Monday, August 1. Branch Payment files must be received by noon on Saturday, July 30 in order to process in the month-end … Continued

Our Chairman, CEO and President, Gregory Tornquist, has decided to retire. We’d like to recognize and thank Greg for his more-than-35-year career, during which he led Cenlar to the leading spot in the subservicing industry. His contributions and guidance over these many years have played a major role in shaping Cenlar’s leadership, growth and success. … Continued

A Note on the GSE-Required Review of LIBOR ARM Notes Freddie Mac and Fannie Mae have issued directives related to their LIBOR loans, requiring a review of all LIBOR ARM Notes. The purpose of this review is to identify any Notes that have non-standard index replacement language (or no index replacement language at all), and … Continued