Archives: RSS Posts

Update on Exela Cyber Incident We wanted to update you on what we know regarding the cyber incident that has affected our vendor Exela. At this time, there is still no evidence that any homeowner data has been compromised. Exela, with the help of third-party firms that specialize in cyber incident response and forensics, continues … Continued

We wanted to update you on the progress our vendor Exela has made since we last communicated with you. Exela has told us that it has cleared the entire processing backlog that formed due to the cyber incident shutdown. Its larger, East Coast processing center is fully operational, and has been running same-day processing. It … Continued

To our Client Partners: As we continue to refine and strengthen our organization, I wanted to provide you another update on the work we’re doing in risk management. Within this issue of the Client Bulletin, you’ll find a conversation with four Cenlar leaders who are leading the charge in their areas of operation: Erin Sullivan, … Continued

As we shared yesterday, Exela has told us that it has fully restored operations in the larger of its two processing locations. The processing backlog at this larger volume site has been cleared, and the location is back to business as usual. Exela says it has worked through approximately 2/3 of the total backlog across … Continued

As we made you aware last week, Exela, our lockbox/check processing vendor, experienced a cyber incident that resulted in Exela immediately shutting down its operations out of an abundance of caution. Exela has told us that it has fully restored operations in the larger of its two processing locations. The processing backlog at this larger … Continued

We made you aware that Exela, our lockbox/check processing vendor, experienced a cyber incident that resulted in Exela immediately shutting down its operations out of an abundance of caution. Exela is now reporting that its operations are being restored, and it can now begin to clear the backlog in processing.  As soon as we are … Continued

We want to make you aware that Exela, our lockbox/check processing vendor, has experienced a cyber incident. Out of an abundance of caution, Exela immediately shut down operations, leading to a 3-day backlog in processing. We expect processing to resume tomorrow, with the backlog completely resolved by Monday, June 27. Cenlar itself was not attacked, … Continued

Please join us for an update on the latest work being done at Cenlar. A copy of the presentation is available here. Cenlar leaders will share the progress we’ve made in hiring, on our technology plan and migration to the Cloud and where we stand with digital adoption and innovation at Cenlar. WHEN: Thursday, June … Continued

Please find below our monthly Regulatory Compliance Change Management Summary as of May 31, 2022. The next monthly Regulatory Compliance Change Management conference call will take place on Thursday, June 30, 2022 at 3 p.m. ET. To register for the monthly call, please email compliancechgmngt@cenlar.com . For your convenience, the call will be recorded and … Continued

In the last issue of the Client Bulletin, we featured a new tool scheduled to be introduced on Sunday, June 19 that would allow our clients to generate payoff statements through Global Teller. Implementation of this feature did not go as planned, preventing it from going live. Our IT teams are now working on a … Continued