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Cenlar Handily Beats MBA Benchmark for Customer Service At Cenlar, we are committed to continually improving the homeowner experience, and to making the investments in both people and technologies needed to achieve that objective. The results of these efforts have become clear, with the kind of progress that is measurable against our peers. In April, … Continued

The connectivity issue that impacted our ability to send/receive external email and deliveries via our MoveIt Transfer system has been resolved, and we are now back to normal functionality. Thank you for your patience. Technicians for our internet provider identified a problem with a fiber, and repaired the circuit. This outage impacted external email and … Continued

Cenlar Expands eNote Servicing Capabilities Cenlar has been subservicing eNotes for many years, and we have recently expanded our service offering to include MERS eRegistry reporting through our new eVault Service. We are approved as a subservicer for Fannie Mae, Freddie Mac and MERS®/ICE. The introduction of the MERS eRegistry reporting enables us to now … Continued

Changes in Cenlar’s Approach to the Veterans Affairs Partial Claim Program As we shared in an advisory last month, Cenlar has been following the VA process and guidelines for Partial Claim filing and reimbursement. The VA initially advised that servicers should not advance funds until the VA has certified the claim. This certification process takes place … Continued

Cenlar Cloud Connectivity Testing and June 11-12 Migration Impacts Our Cloud testing window ends two weeks from today, on Friday, June 10. If you have not yet tested, please read the instructions included in the most recent Client Bulletin. This Bulletin, published May 20, can be found in CenAccess. A Few Notes about Testing Access … Continued

In observance of Memorial Day, Cenlar, including our CI and DCC contact centers, will be closed on Monday, May 30, 2022. Any files received on Monday, May 30 will be processed the night of Tuesday, May 31. Output will be available the morning of Wednesday, June 1.

Update: New Loans Interface Edits We have recently updated our New Loans Interface (XML) requirements to include several edits. Beginning on June 13, 2022, Cenlar has added the following new edits to loans boarded into the system: Missing PMI Primary Coverage Percent, Invalid PMI Guarantee Number and Invalid Bill Code. If the required data is … Continued

A more complete copy of the Regulatory Compliance Change Management Summary as of April 30, 2022 can be found in the Regulatory Change Management section of www.CenAccess.com. The next monthly Regulatory Compliance Change Management conference call will take place on Thursday May 26, 2022 at 3pm EST. To register for the monthly call, please email … Continued

We want to alert you to a delay in sending you the receipt log for any branch payment files you’ll transmit to us this weekend. Because of the impending cloud migration work happening tomorrow and Sunday, branch payments that we receive after 7:30 p.m. ET this evening will be held and processed on the evening … Continued

Whitelisting IP Address Update If you whitelist Cenlar applications, you must update IP addresses for applications impacted by our cloud migration before June 11 when we expect to make the cut over to the new environment.  Please remember that the URL address will remain the same although you may need to whitelist the new IP … Continued