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Keep an eye out for an email from MarketCast (surveys@cenlar.marketcast.com), our market research partner, and be sure to check your spam folder if you can’t find the email in your inbox. The survey will be available until September 30, and should take no more than 5 to 10 minutes for you to complete. Each link … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of August 30, 2022. To provide you more information, as well as an opportunity … Continued

Our DCC Contact Center is back up and running at full capacity now.

Effective September 21, 2022, Cenlar will default to the current PMMS rate for all USDA Special Relief Modifications. Previously, Cenlar used the lower of the borrower’s current Note rate or the current PMMS rate. USDA allows for monthly principal and interest payment relief of up to 20%. Cenlar will continue to attempt to achieve the … Continued

Our DCC Contact Center is currently having difficulty receiving some phone calls.  The center is still up and running, but we are working to resolve the issue to restore us to full connectivity.  We will alert you as soon as we have additional information.

Important Details on Cenlar’s Annual Client Experience Survey As your trusted partner, your opinion of how we’re doing is essential to the service we provide to you and your homeowners. That’s why in addition to our regular touch points, every fall we ask you to complete a client experience survey. Look for a link to … Continued

Please join us today for the latest in our series of regular updates.  A copy of the presentation is available here. WHAT: Learn from Cenlar leadership about our recent accomplishments and areas of focus for the months ahead. WHEN: Thursday, Sept. 8 at 3:30 p.m. ET WHERE: To access the call, please dial (888) 632-5004 … Continued

Your opinion of how we’re doing – the service we’re providing to you and your homeowners – is essential. That’s why in addition to our regular touch points, every fall we ask you to complete a client experience survey. Your feedback helps shape our priorities. For example, you told us we needed to continue to … Continued

The VA Partial Claim Program — implemented as a temporary pandemic relief measure — will sunset on October 28, 2022. All Partial Claims must be submitted no later than this date, unless it is a correction to a prior submission. As a result, Cenlar will stop offering the program on Monday, September 12, 2022 in … Continued

MOVEit Testing: Please Share This Information with Your IT Team As we communicated last month, our preparations for upgrading MOVEit, the application we use to share files with you, has begun. The next step in the process is for your organization to assure that the appropriate IP addresses are whitelisted then validated during the testing … Continued