Upgraded IVR to Enhance the Homeowner Experience In October 2021, we began to reimagine our entire IVR response system with an eye toward enhancing homeowner service. The first part of the project, which focused on the greeting and authentication process, has now been completed. Our next steps are focused on delivering a better overall caller … Continued
In observance of the Veterans Day holiday, Cenlar will be closed on Thursday, November 11, 2021. Any files received on Thursday, November 11 will be processed the night of Friday, November 12. Output will be available Monday, November 15, 2021.
New Same-Day Homeowner Call-Back Assist with Scheduling Capability We recognize that your homeowners are busy people and want to connect with us quickly whenever a question arises. That’s why we’ve launched a new same-day homeowner call-back assist program that enables callers to schedule a callback via the IVR. How to Schedule a Callback Callers who … Continued
Your New Options for Submitting a Client Request Cenlar Case Management (CCM) has eliminated the need for most client-facing email boxes. With this in mind, on October 12 we updated the Client Support Options Matrix to remove client-facing email boxes that transitioned to CCM and made adjustments to the Investor Reporting support email box options. … Continued
Your Opinion Matters. Look for Our Annual Survey in Your Inbox! Our new client survey is being sent via email from Phoenix Marketing International, a market research firm well-known in the areas of client experience and financial services. Please be on the lookout for the survey and be sure to check your spam filter if … Continued
In observance of the Columbus Day holiday, Cenlar will be closed on Monday, October 11, 2021. Any files received on Monday, October 11 will be processed the night of Tuesday, October 12. Output will be available the morning of Wednesday, October 13, 2021.
Coming Soon! Our Client Experience Annual Survey Your opinion of our service is vitally important to us. That’s why each October we ask you to complete a client experience survey so we can hear from you in a formal way, as well as through our regular conversations. We are committed to listening to what you … Continued
Dear Clients, Your opinion of our service is vitally important to us. That’s why each October we ask you to complete a client experience survey so we can hear from you in a formal way, as well as through our regular conversations. We are committed to listening to what you believe we are doing well … Continued
FHA Advanced Loan Modification Notice
FHA Advanced Loan Modification Notice On June 25, 2021, the FHA issued Mortgagee Letter 2021-15 (subsequently updated in July by FHA ML 2021-18), which introduced a new FHA COVID-19 Advance Loan Modification (“ALM”) option. Under its terms, mortgagees must either solicit or review eligible borrowers for an ALM. The new ALM treatment requires making a … Continued
Have You Whitelisted Your IP Addresses? Business is always changing, especially when it comes to technology. So if your organization has changed or plans to change IP addresses, it’s important to let us know. It’s easy to do on CCM. CCM Client Administrators can simply drop a CCM ticket using the Technology >> Whitelisting IP … Continued