New Customer Service Digital Program to Offer Enhanced Customer Service Representative, Homeowner Experience Customer Service Digital (CSD), a new web-based application, will soon enable our contact center representatives to offer homeowners vastly improved service. CSD will decrease the need for “screen switching,” or flipping back and forth among different internal screens. Representatives can view prior … Continued
Addressing the CFPB’s 2021 Mortgage Servicing COVID-19 Final Rule and Gap On June 28, 2021, the CFPB issued a final rule amending certain provisions in Regulation X regarding additional assistance for borrowers experiencing a COVID-19-related hardship. The final rule temporarily adds to existing foreclosure protection conditions in certain circumstances. From August 31, 2021 through December … Continued
Extension of Month-End Processing
Cenlar is providing extended payment processing for the month of July by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, August 2. Please … Continued
Citrix Network Password Change
Required Change – This is Not a Phishing Campaign! Citrix recently released security updates to strengthen its Workspace App for Windows. To update our systems with the required upgrade, all Citrix users will be required to change their passwords. Cenlar clients will be requested to do so beginning the week of August 2, 2021. Reminder: … Continued
CFPB Issues COVID-19 Mortgage Servicing Final Rule On June 28, 2021, the CFPB issued a final rule amending certain provisions in Regulation X regarding additional assistance for homeowners experiencing a COVID-19-related hardship. The final rule applies to all closed-end mortgage loans secured by a homeowner’s principal residence, regardless of whether the loan is federally backed … Continued
New Case Management Platform Update In May we began to roll out a new web-based Cenlar Case Management (CCM) platform. CCM was created to replace the dozens of email boxes we relied on with a centralized, easy-to-use process for identifying, prioritizing and tracking issues from the moment they come to us through resolution. As a … Continued
All Cenlar offices, including our CI and DCC contact centers, will be closed on Monday, July 5, 2021, in observance of Independence Day. Any files received on Monday, July 5 will be processed the night of Tuesday, July 6. Output will be available the morning of Wednesday, July 7.
Property Inspections for FHA Properties in Forbearance A recent report by the New York Federal Reserve found that borrowers with FHA-backed mortgages were more likely to enter forbearance and eventually end up in delinquency as an outcome of the pandemic. Therefore, clients should be aware that FHA loans may hold unforeseen risk when it comes … Continued
New Case Management System Rollout Underway In May we began to roll out a new web-based Cenlar Case Management (CCM) platform. CCM will enable you to request support and track responses in real time, so you can finally say “goodbye” to our email request system. Here are just some of the benefits coming your way: … Continued
CI and DCC Phone System Fully Operational
We are pleased to report that we’ve resolved the issue that caused some calls to be blocked. Our telephone system is now fully functional.