Client Bulletin: April 8, 2022
What You Need to Know about the Final Phase of Cenlar’s Migration to the Microsoft Azure Cloud: Whitelisting and Testing Cenlar is now in the final phase of migration to the Microsoft Azure cloud. This process involves moving both client and homeowner-facing applications. We need your help to make the transition as seamless as possible. … Continued
Changes to Document Center and Global Teller
Changes to Document Center and Global Teller As part of our partnership with communications management platform Venture, on March 22, 2022, we completed a transition and enhancements to our Document Center on the CenNet homeowner website and Global Teller. These enhancements provide greater stability and functionality in document processing, which also allows for more efficiency. … Continued
An Update with Cenlar Leadership on April 28th
Save the Date: An Update with Cenlar Leadership on April 28 Please join us for an update on the latest work being done at Cenlar on Thursday, April 28 at 3 p.m. ET. Details, such as the dial-in number, will be included in our next Client Bulletin, due out next Friday. Please note, this call … Continued
Client Bulletin: March 25, 2022
Our Cenlar Case Management (CCM) system has eliminated the need for most client-facing email boxes. We’re adding new features to CCM regularly, but some support will still be found outside the system. To assist you in getting help quickly, a new Client Support Matrix has been posted on CenAccess, found by clicking on “Need Assistance?” … Continued
Client Advisory: March 23, 2022
Cenlar’s HUD and ICFR reporting items for 2021 are now available for your review in the About section. We have posted the following reports: Report of Compliance of Major HUD Programs Report of Independent Auditors HUD Financials Report on ICFR and Compliance Schedule of Findings
Monthly Regulatory Compliance Change Management Summary March 2022
Please find below our monthly Regulatory Compliance Change Management Summary as of February 28, 2022. A more complete document is available in the “Regulatory Change Management” section of www.CenAccess.com. If you are unable to log in to CenAccess, please contact your Client Manager for assistance. The next month’s Regulatory Compliance Change Management conference call will … Continued
Key Takeaways from our March 4 Call Thanks to all of you who were able to attend our March 4 call with Cenlar leadership. If you missed it, here are the key takeaways. Risk Infrastructure and Culture Our efforts to protect you and your homeowners are of the utmost importance. We’re giving this area significant … Continued
Cenlar Network Outage – 3/9 and 3/10 Major Incident Report (RCA) March 14, 2022 Background Cenlar is in the process of a phased approach to migrating systems from our on premise 425 Data Center to our new hosting presence in the Microsoft Azure Cloud. Some production systems remain in our 425 Data Center and … Continued
Business Units Adopt Enhanced Risk Management Approach We wanted to update you on Cenlar’s mission to continually improve how we serve you and your homeowners, as we’ve redoubled our commitment to strengthening our risk management program. The following — while not the entirety of our work — are some examples of how we’re doing this … Continued
An Update with Cenlar Leadership
Please join us for an update on the latest work being done at Cenlar, part of a series of regular communications on our business. WHEN: Friday, March 4 at 3 p.m. ET WHERE: To access the call, please dial (866) 519-2796 or (929) 477-0630 Participant Code: 484209 Please note, this call is for current Cenlar … Continued