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In an effort to assist borrowers impacted by the disaster, Assurant, our third-party insurance claim provider, will be setting up a loss draft processing site in Tallahassee, Florida, which is centrally located for homeowners who have seen the greatest impacts from Hurricane Michael.  This information will be given to all borrowers who call in regarding … Continued

Please find our monthly Regulatory Compliance Change Management Summary as of September 30, 2018 here. This month’s Regulatory Compliance Change Management conference call will take place on Wednesday, October 24 at 2pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made available to clients … Continued

Cenlar’s Monthly Report Card (MRC) and Daily Dashboard Reports have recently been streamlined and clarified. These changes are designed to align the two reports to reflect the same categorization of information and to eliminate any possible confusion between the reports. The first set of changes affects the Monthly Report Card: Delinquency Statistics (Pages 1-12): A … Continued

We are excited to announce upcoming enhancements to our Complaint Management Program at Cenlar. We know that by creating more efficient and high quality results we will improve borrower satisfaction. Starting this month, we will begin implementing changes that will occur into 1Q of 2019 focusing on quality and efficiency. Below is an overview of … Continued

In observance of the Columbus Day Holiday, Cenlar’s offices will be closed on Monday, October 8, 2018. Any files received on Monday, October 8th, will be processed the night of Tuesday, October 9th, and output will be available the morning of Wednesday, October 10th.

In an effort to assist borrowers impacted by the disaster, Assurant, our third-party insurance claim provider, will be setting up a loss draft processing site in Wilmington, North Carolina, which is centrally located for homeowners who have seen the greatest impacts from Hurricane Florence.  This information will be given to all borrowers who call in … Continued

Cenlar is providing extended payment processing for the month of September by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, October 1st. Please … Continued

Effective December 1, 2018, Cenlar will require a copy of the Private Mortgage Insurance (PMI) Initial Disclosure Statement be delivered in the New Loan Setup Package for all new loans boarded. The New Loan Flow Transfer Instructions are being updated to reflect this change and will be posted on CenAccess. This change is in alignment with … Continued

Please find our monthly Regulatory Compliance Change Management Summary as of August 30, 2018 here. This month’s Regulatory Compliance Change Management conference call will take place on Wednesday, October 24 at 2pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made available to clients … Continued

Effective October 1, 2018, Cenlar will be adjusting how we handle the reduction of interest rates to the 6% maximum required under the Servicemembers Civil Relief Act (“SCRA”).  We will be implementing the straight interest rate reduction methodology for ALL loans entitled to an interest rate reduction under SCRA. This change is being implemented to … Continued