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We are happy to report that CenNet, Global Teller, and CenAccess are restored. Thank you for your patience while we resolved the issue.  

As a reminder, in accordance with our subservicing agreement, Cenlar requires ninety (90) days notice for all servicing transfers. The official notification date is the date that the completed Transfer Operation forms (attached) and the list of loans to be transferred are received by our Transfer Operations Department.  All three of these items – Service Release Request … Continued

Please find our monthly Regulatory Compliance Change Management Summary as of December 31, 2018 here. This month’s Regulatory Compliance Change Management conference call will take place on Wednesday, January 23 at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made available to clients … Continued

In observance of the Martin Luther King Jr. Holiday, Cenlar’s offices will be closed on Monday, January 21, 2019.  Any files received on Monday, January 21st, will be processed the night of Tuesday, January 22nd, and output will be available the morning of Wednesday, January 23rd.

In response to the ongoing government shutdown we have begun providing information and assistance to impacted borrowers, including the following: A set of government-shutdown-specific FAQs have been compiled, which is accessible to borrowers via a quick link button on CenNet. These FAQs detail mortgage-assistance options, including forbearance, and include a toll-free assistance number. We have … Continued

Cenlar is pleased to announce, that for the fourth year in a row, we have maintained a Tier 1 ranking.  This means that in our performance ratings for Foreclosure Prevention, Redefaults, Single Family Default Monitoring System (SFDMS) Reporting and Loss Mitigation Engagement have been consistently among the best in the country, yielding extremely positive results … Continued

As you know, Freddie Mac has been working on an industry-wide initiative to more closely align its remitting and reporting requirements with the industry standard, and Cenlar is dedicated to making this a smooth transition for our clients. We have a project management team assigned to this initiative who will actively engage all impacted areas to … Continued

We’ve made some recent changes to our Complaint Management Program at Cenlar, which we expect you will find more comprehensive, as we continue to improve our process. Our edited complaint policy and program includes the following changes: A more robust complaint definition that allows for stronger detection of risk; A broader inclusion of survey responses into … Continued

Please find our monthly Regulatory Compliance Change Management Summary as of November 30, 2018 here. This month’s Regulatory Compliance Change Management conference call will take place on Wednesday, January 23 at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made available to clients … Continued

The National Flood Insurance Program (NFIP) is set to expire midnight tonight, December 21, 2018. Historically, the NFIP has lapsed several times, and in each instance the NFIP was reinstated retroactive to the original date of the temporary lapse. In the event of a temporary lapse, NFIP cannot renew existing policies, accept new applications for … Continued