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CenAccess Portfolio Dashboard Launches Today! We are excited to announce that our new Portfolio Dashboard is now available on CenAccess! This enhancement will make it easier than ever for you to stay on top of managing your mortgage portfolio. The dashboard, at the very center of the home page, is the heart of the new … Continued

Cenlar Recognized by Fannie Mae as a STAR Performer in General Servicing Category We are excited to announce that Cenlar has been recognized as a STAR Performer in the Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) in the General Servicing category for 2024. For more than a decade, Fannie Mae’s STAR Program has been … Continued

HousingWire Recognizes Cenlar for Technological Innovation We’re thrilled to announce that HousingWire has named Cenlar FSB to its Tech100 for 2025. In its article, HousingWire cited Cenlar’s Generative AI solution, which automates live chat conversation summarization for agents, driving measurable efficiency gains and elevating homeowner experiences. By alleviating repetitive administrative tasks, this technology allows our … Continued

The Customer Interaction (CI) call center experienced a connectivity issue on Friday 21, 2025. It was closed while troubleshooting for a short amount of time. Client access to our systems was not impacted and neither was the Default Call Center. The issue was resolved shortly after 5 p.m. ET and we will provide more information … Continued

On Tuesday February 19th we experienced network connectivity issues that impacted client applications, including Global Teller, CenAccess, NLAI and XML Loan Submissions, as well as the homeowner Document Center on CenNet. The call centers were fully operational and there was no disturbance to overnight reporting. All issues were resolved by 11:25 a.m. ET February 19th. … Continued

Cenlar is thrilled to announce that Joseph (JB) Long has joined the organization this month as Chief Banking & Capital Markets Officer. In this newly established executive leadership role, Long is responsible for overseeing all facets of the bank, including capital markets activities, strategic business banking development and banking operations. Additionally, he will collaborate closely … Continued

Thanks to all of you who were able to attend our Update with Cenlar Leadership call Thursday, Feb. 13. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making across the business. If you attended the call, please take a moment to respond to our short, 5-question survey. … Continued

Action Needed: We Need Your Attention Regarding VASP As you may know, the VA launched the Veterans Affairs Servicing Purchase (VASP) program in 2024. Through this program, the VA purchases loans certified for VASP modification from servicers. Here’s what clients need to know about the servicing process for VASP: About the VASP Process Clients are … Continued

Cenlar President and CEO David Schneider to Speak at MBA Servicing Cenlar President and CEO David Schneider will take the stage next week at MBA’s Servicing Solutions Conference in Dallas to provide insight into the state of mortgage servicing. Schneider will discuss challenges facing servicers currently, including evolving regulations, technological advancements, shifting customer preferences and … Continued

Default Contact Center Open this Sunday and Monday   Cenlar will open our Default Contact Center this weekend to provide extra support to homeowners impacted by the California wildfires. Centers will remain Business as Usual for all other homeowners. For those homeowners in the FEMA-declared disaster areas, we will be taking calls this Sunday and … Continued