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Good news!  Your borrowers whose payments are automatically drafted each month can now “opt in” to receive their loan statement electronically by enrolling into the Electronic Bill Presentment (E-Bill) Program. Once enrolled, your borrower’s loan statement will be electronically created and available over the internet.  It is safe, convenient, and offers them the flexibility to manage … Continued

In observance of the July Fourth Holiday, Cenlar’s offices will be closed on Friday, July 4, 2014.  All files received on Thursday will be processed as normal and output will be available within the usual timeframes.  Any files received on Friday, July 4th, will not be processed until the night of Monday, July 7th and … Continued

There is a delay in the production of your Daily and Monthly Client Output today, July 1, 2014.  As a result, the Daily file delivery will not be completed until early afternoon and the Month-end / Quarter-end file delivery will extend into the evening hours. Your Relationship Manager will provide updates throughout the day as … Continued

We heard you!  We removed the rotating images from the Home Page and have added a new feature to deliver more relevant information to help you better manage your business. Have you noticed?  Your Daily Dashboard is now being delivered by 10 am ET. A Cenlar News feature will be added to the Home page … Continued

We’re pleased to report the following copy change enhancements to the CFPB compliant monthly periodic statement: In the Explanation of Amount Due section of the statement the following copy was changed: Overdue Payment to Overdue Amount; Regular Monthly Payment to Regular Monthly Payment Due (MMDDYY) – (pulling in the payment due date for which the … Continued

In order to provide extended payment processing this month, Cenlar will not be releasing our file to our mortgage service provider on Friday night. As a result, GL files normally delivered on Friday night, will not be available until Monday morning at the latest. All other reports and extracts will be available on Monday morning. … Continued

Cenlar filed a Lender Placed Insurance Compliance Certification to Fannie Mae certifying the following: All lender-placed insurance premiums charged to the borrower or reimbursed by Fannie Mae exclude commissions or payments earned on that policy by the servicer, broker or any affiliated entity, including any incentive-based compensation regardless of its designation as commission, bonus, fees … Continued

Cenlar FSB is fully aware of the current vulnerability surrounding the use of OpenSSL, which is currently trending in the industry. We have tested all systems that we host, which are utilized to support your business, to effectively evaluate our vulnerability status relating to the “Heartbleed bug”. Cenlar FSB does NOT use the OpenSSL protocol … Continued

In order to provide extended payment processing this month, Cenlar will not be releasing our file to our servicing system vendor on Friday night. As a result, GL files normally delivered on Friday night will not be available until Monday morning at the latest. All other reports and extracts will be available on Monday morning. … Continued

We continually advance the services we provide to our business partners especially those services that also benefit their borrowers. Today, we are pleased to announce one such service: the expansion of our call center hours to include Saturdays. We believe adding Saturday hours (8:30 am – 5:00 pm EST) to the call center will not … Continued