RSS Category: 01 CenAccess Client Advisory

CenNet SSO will be down for planned maintenance tomorrow (Friday, Jan. 6, 2023) at 5 a.m. ET, for a period of no longer than one hour. During this time, the CenNet homeowner website will not be available for SSO clients’ customers. We thank you for your understanding as we work to enhance the experience we … Continued

Although it’s possible borrowers may experience a delay in posting certain recently generated documents, homeowners can retrieve documents as normal. Our Customer Interaction call center representatives also are assisting homeowners as usual.

Our print vendor is currently experiencing an internet outage caused by severe weather that has made its website inaccessible. Our Customer Interaction call center representatives use this website while assisting homeowners in order to access applicable letters and documents produced by this vendor. The vendor alerted us that the outage began at approximately 11 a.m. … Continued

You may have noticed that a subset of your Monthly, Weekly, and Daily reports/files that capture transactional activity that occurred on Dec. 30, 2022 and delivered on Jan. 1, 2023 were missing or were blank. We discovered this error late the morning of Tuesday, Jan. 3, 2023, and completed the delivery of these missing or … Continued

On Wednesday, Dec. 28, 2022, we informed you about a connectivity issue that affected our Customer Interaction (CI) call center and our IT Help Desk. Our initial analysis of the issue shows that the incident affected the ability of our CI representatives to receive phone calls from homeowners for about 60 minutes, from approximately 11:45 … Continued

Homeowner Enrollment in Self-Serve Options Booms in 2022 We’re committed to providing the very best customer experience for your homeowners, and a large part of that is ensuring it’s easy for them to conduct business with us however, whenever and wherever they choose. It’s why we offer programs like paperless billing, so that working with … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of November 30, 2022. To provide you more information, as well as an opportunity … Continued

As we communicated to you last month, our team has been working on a project that will streamline your sign-on credentialing for Director 7 by moving to single-sign-on (SSO). The launch of the new Director 7 SSO, previously scheduled for Thursday, December 15, has been postponed until early 2023 in order to provide our team … Continued

As we previously alerted you in October, any clients with new loans requiring maintenance of year-end fields must send us a corrected 1098 data file by this Friday, Dec. 9, 2022. This will ensure homeowners receive the correct Form 1098 information. Requests can be submitted via CCM.

An Update on Our Progress: HUD Letters Regarding Partial Claims Last month, we followed up with you about an issue being experienced by the U.S. Department of Housing and Urban Development (HUD). The agency sent two letters in September (Round 59 issued September 21, 2022 and Round 59-B, issued September 27, 2022) stating that HUD … Continued