RSS Category: 01 CenAccess Client Advisory

Homeowners Give Top Marks to Cenlar’s Enhanced Mobile App In January, we launched a new and enhanced version of Cenlar MobileTM, our homeowner mobile application, with the goal of providing homeowners the very best experience no matter how they interact with us. Homeowners are giving the new release top marks, with user ratings for the … Continued

New Yea​​r’s Da​​y Observed Monday, January 2, 2023​ ​Martin Luther King, Jr. Day ​Monday, January 16, 2023 ​Presidents’ Day ​Monday, February 20, 2023 ​Memorial Day Monday, May 29, 2023 Juneteenth National Independence Day    Monday, June 19, 2023 ​Independence Day Tuesday, July 4, 2023 ​Labor Day Monday, September 4, 2023​ ​Columbus Day Monday, October 9, … Continued

Last month, we shared with you revised XML file specs that include the new Federal Housing Finance Agency (FHFA) fair lending data fields. These fields have been added to meet Freddie Mac, Fannie Mae and MPF Xtra requirements effective for loans originated on or after March 1, 2023. Clients will need to provide the additional … Continued

Early this morning, we were notified that the domain registration for our CenNet homeowner website, loanadminstration.com, was terminated and needed to be reestablished by the domain vendor, effectively disabling CenNet. We were able to reestablish connectivity by 8:45 a.m. ET. However, some people may have experienced a slight delay while the information updated. We will … Continued

Global Teller will undergo maintenance, starting Sunday, Feb. 5, 2023 at 7 a.m. ET. We expect this maintenance to last no longer than one hour. Clients may experience outages during this period. This update will enhance security features on Global Teller. Once applied, any client that has three unsuccessful log-in attempts will have their account … Continued

We are currently experiencing call center connectivity issues that are affecting hold times and the ability to reach a representative in both our Customer Interaction call center and our Default Call Center. We are still able to fulfill calls, but do not have all agents connected, which has impacted our service levels. The issue began … Continued

With an eye toward providing homeowners the very best experience no matter how they interact with us, earlier this month Cenlar introduced a new and enhanced version of our homeowner mobile application. The app is available for download in the Apple App Store and on Google Play for homeowners with our non-private label clients. Front … Continued

In order to ensure your homeowners have the best possible experience, our Document Center will undergo maintenance, starting Saturday, Jan. 21, 2023 at 11 p.m. ET. We expect this maintenance to last no longer than 30 minutes. The Document Center will not be available for their homeowners on CenNet during this period. Thank you for … Continued

Cenlar leaders will highlight our 2022 accomplishments and, importantly, discuss our areas of focus for the months ahead. You may follow along using the PowerPoint deck here. WHEN: Wednesday, Jan. 18 at 3 p.m. ET WHERE: To access the call, dial (888) 382-7410 or (862) 256-5105 Participant Code: 727410 Please note, this call is for … Continued

To Our Client Partners: The start of a new year naturally gives us time for reflection. At this moment, I am embracing this opportunity to consider the substantive changes we’ve made over the last year – changes that are transforming the way we do business now and into the future. Being the market leader means … Continued