An Update with Cenlar Leadership May 4 at 3 p.m. ET
Please join us for the latest in our series of regular updates. Cenlar leaders will discuss our areas of focus for the months ahead. For the first time, we will offer this update live on video, via Microsoft Teams. A call-in option will also be available. WHEN: Thursday, May 4 at 3 p.m. ET … Continued
Monthly Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of March 31, 2023. To provide you more information, as well as an opportunity … Continued
Our disaster dashboard was unable to run yesterday, April 5, 2023, and as a result, no disaster dashboard files were dropped to clients. These issues have persisted today, April 6, 2023. Our IT teams are working so that we may get the files for both April 5 and April 6 delivered to you as quickly … Continued
Cenlar’s HUD and ICFR Reporting Items for 2022
In the About section, available for your review are the following reports: Report of Compliance of Major HUD Programs Report of Independent Auditors HUD Financials Report on ICFR and Compliance Schedule of Findings
March Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of February 28, 2023. To provide you more information, as well as an opportunity … Continued
Please find Cenlar’s Report of Management on Compliance and USAP Report, covering the period of January 1, 2022 to December 31, 2022 in the About section.
New Process for Flood Zone Determination Vendors
In order to continually improve the service we provide to you and your homeowners, Cenlar has been evaluating our critical vendor relationships for flood zone determination tracking. It is important that these vendors ensure quality, establish consistent controls and provide frequent updates on flood zone and flood data changes. Through this endeavor, we identified an … Continued
Update on March 1 Call Center Connectivity Issue
On Wednesday, March 1, 2023, we informed you about a connectivity issue that affected our Customer Interaction (CI) Call Center and our Default Call Center (DCC). During this connectivity issue, our representatives were unable to access the systems they need to assist our homeowners. The incident prevented our representatives in the DCC from receiving phone … Continued
We’re pleased to report that we have resolved today’s connectivity issue, and both our Customer Interaction Call Center and our Default Call Center have been restored to normal operations, as of 12:50 p.m. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with our vendor to investigate … Continued
Cenlar Call Center Experiencing Connectivity Issues
We are currently experiencing a connectivity issue that is preventing representatives in our Default Call Center and Customer Interaction Call Center from receiving phone calls. We are working to troubleshoot and correct the issue. Our IVR and our CenNet homeowner website are still operational, and homeowners can use the self-serve options available to them there. … Continued