RSS Category: 01 CenAccess Client Advisory

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of May 31, 2023. To provide you more information, as well as an opportunity … Continued

New Technology Refines the ACH Experience for Homeowners At Cenlar, we are working to automate our controls, with the goal of reducing manual tasks. We know that automation helps remove the risk that comes with manual processes, and, importantly, helps prevent errors and create a faster, more efficient process for you and your homeowners. This … Continued

We’re aware of an issue with our Pending Sats report where some loans remain on the report as incomplete when they actually are completed. We are assessing this issue, and working towards resolution. We will let you know when it has been fixed. In the meantime, if you have an urgent need to validate specific … Continued

Delivery of reports will be delayed this morning until approximately 10 a.m. ET. We will follow-up with a root cause of yesterday and today’s events as soon as we have more information.

We’re always focused on refining the experience you and your homeowners have with us. In this spirit, we’ve made enhancements to provide consistency, quality and efficiency for you regarding homeowner compliant reporting. We’ve already seen the results of these changes, with complaints substantially down year-over-year. What We’ve Done We’ve updated the annual Level 1 complaint … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of April 30, 2023. To provide you more information, as well as an opportunity … Continued

For those clients that have LIBOR Adjustable Rate Mortgages serviced by Cenlar, we have been working hard to prepare for the sunset of the LIBOR index. This includes making adjustments to our systems and processes, drafting and sending borrower communications and agent scripting for handling the incremental calls throughout this process. This has been no … Continued

We’ve been made aware that some Cenlar clients recently have received letters from the U.S. Department of Housing and Urban Development (HUD) stating that HUD has not received the documentation to support certain Partial Claims (PC) processed by Cenlar. If you have received one of these notices or receive one in the future, please send … Continued

Thanks to all of you who were able to attend our May 4 Update with Cenlar Leadership call. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making across the business. If you missed the call or would like to watch it again, you can find a recording … Continued

Next Steps to Get Started on Our Self-Serve Call Recording System As we’ve shared with you previously, Cenlar will soon introduce a new feature to all clients that’s intended to enhance your ability to self-serve: online access to call recordings. This new system will allow you to play back calls authenticated in our IVR within … Continued