RSS Category: 02 CenAccess News

In order to ensure the very best experience for you and your homeowners, we have started delivering to you, as of March 15, a new daily report that captures loans that you have submitted at time of new loan boarding but have not been permitted into our servicing system. This new report is part of … Continued

Cyberattacks in our industry are becoming more common. We’re listening, watching for incoming cyber threats and ready to take action. In January of this year, threat intelligence recommended entities remain at a Guarded cyber threat level. We are just that — guarded. Hackers are gaining unauthorized access to networks with phishing, SIM swapping, social engineering … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of January 31, 2024. To provide you more information, as well as an opportunity … Continued

Cenlar’s customer service call centers will be open on Presidents Day, Monday, Feb. 19, 2024. Representatives will be ready to serve your homeowners.Reporting will operate on a holiday schedule. Any files received on Monday, Feb. 19 will be processed the night of Tuesday, Feb. 20. Output will be available the morning of Wednesday, Feb. 21.

In order to provide a better, more consistent experience for our clients and their homeowners, Cenlar has suspended charging payoff statement preparation fees in California, Nevada and Arizona, as of February 1, 2024. These were only states where fees were assessed upon loan payoff. We now will be supporting payoff processing as part of our … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of November 30, 2023. To provide you more information, as well as an opportunity … Continued

A Change in the Satisfaction Process We are enhancing how we handle the satisfaction process to better reflect and meet the timing requirements for each state. Previously, Cenlar requested original collateral docs in all states, even though only some states/territories require these docs be mailed to the homeowner. Beginning Feb. 1, 2024, we will only … Continued

New IVR Authentication Program Launching November 16 Beginning Thursday, Nov. 16, all homeowners who call our contact center will be required to authenticate via our IVR before they can be transferred to a representative for assistance. We are introducing this change in an effort to provide better call routing and a better homeowner experience, an … Continued

What You Need to Know for Year-End As we enter the homestretch of 2023, Cenlar has begun planning for year-end. Here’s what you need to know about our annual technology freeze, new loan submissions, the transfer “blackout” period and modifications to the transfer schedule in the final weeks of the year: Technology Freeze This year’s … Continued

Important Changes Coming to Mortgage Assistance Website As part of the retirement of COVID-19 forbearance assistance for Fannie Mae (FNMA) and Freddie Mac (FHLMC) loans, we are making changes to the mortgage assistance website. Effective Nov. 1, homeowners with Fannie Mae, Freddie Mac or asset loans that follow Fannie guidance will no longer have access … Continued