Client Bulletin – December 4, 2020
‘NOT OK? THAT’S OK’ On November 10, 2020, the Consumer Financial Protection Bureau (CFPB), the Mortgage Bankers Association and other nonprofit organizations and mortgage industry leaders launched a consumer awareness and education campaign (‘NOT OK? THAT’S OK’) regarding mortgage assistance under the CARES Act during the pandemic. The campaign is designed to raise awareness … Continued
Client Bulletin – November 20, 2020
Borrower Communications: A Shift to Email and Other Digital Outreach As a federally regulated bank, Cenlar FSB is required by law to communicate with borrowers regarding a wide range of mortgage-related concerns. Our communications have been conducted traditionally via regular mail. The need to communicate with borrowers digitally, however, increased dramatically as a result … Continued
Client Bulletin – November 6, 2020
Introducing New Cenlar Catalog of Borrower Emails As borrowers continue to inform how and when we communicate with them, Cenlar is increasingly relying on email to share important information and updates. For your convenience, we have compiled copies of all of the standard borrower emails into a single document. You can now access our catalog … Continued
View our Client Support Matrix to see whom to contact for your frequently asked questions.
In observance of the Veteran’s Day Holiday, Cenlar’s offices will be closed on Monday, November 11, 2019. Any files received on Monday, November 11th, will be processed the night of Tuesday, November 12th, and output will be available the morning of Wednesday, November 13th.
We wanted to make you aware that one of our vendors is currently experiencing technical difficulties that are, in turn, affecting the performance of our borrower web site, CenNet. The issues are causing borrowers to experience intermittent timeout login errors and performance degradations. They assure us that they are working hard to correct the situation. … Continued
A Message from Cenlar’s President and COO, Tony Renzi
Introducing Bob Hora, Cenlar’s new Senior Vice President of Default Operations In a move to further strengthen our ability to provide you with exceptional, value-based service, I’m pleased to share that Bob Hora has been hired as Senior Vice President of Default Operations. Joining the company effective June 17th, Bob will be reporting directly to … Continued
Delivering exceptional service to you and your customers isn’t simply an objective, it’s our commitment to you. As part of our mission to partner in your growth and success, we are constantly looking to expand and enhance our capabilities, and develop the right mix of products and services for you and your customers. That’s why … Continued
Fannie Mae Names Cenlar FSB A STAR Performer For Third Year In A Row
Cenlar is pleased to announce we have been recognized by Fannie Mae for the third year in a row as a 2018 Servicer Total Achievement and Rewards™ (STAR™) Performer, and the second year in a row, in both scorecards in which we were eligible – Solution Delivery and General Servicing. The STAR Program was established … Continued
Member Email Communication Update
We have exciting news! Beginning May 1st, all email correspondence to your borrowers will feature your organization’s name in the “from” email address. Specifically, the new email address your borrowers will see will be your company name as it appears in your website url at loanadministration.com (Example: Yourname@loanadministration.com). We are confident that this change will … Continued