RSS Category: Event

Cenlar Handily Beats MBA Benchmark for Customer Service At Cenlar, we are committed to continually improving the homeowner experience, and to making the investments in both people and technologies needed to achieve that objective. The results of these efforts have become clear, with the kind of progress that is measurable against our peers. In April, … Continued

The connectivity issue that impacted our ability to send/receive external email and deliveries via our MoveIt Transfer system has been resolved, and we are now back to normal functionality. Thank you for your patience. Technicians for our internet provider identified a problem with a fiber, and repaired the circuit. This outage impacted external email and … Continued

Cenlar Expands eNote Servicing Capabilities Cenlar has been subservicing eNotes for many years, and we have recently expanded our service offering to include MERS eRegistry reporting through our new eVault Service. We are approved as a subservicer for Fannie Mae, Freddie Mac and MERS®/ICE. The introduction of the MERS eRegistry reporting enables us to now … Continued

Cenlar Cloud Connectivity Testing and June 11-12 Migration Impacts Our Cloud testing window ends two weeks from today, on Friday, June 10. If you have not yet tested, please read the instructions included in the most recent Client Bulletin. This Bulletin, published May 20, can be found in CenAccess. A Few Notes about Testing Access … Continued

We want to alert you to a delay in sending you the receipt log for any branch payment files you’ll transmit to us this weekend. Because of the impending cloud migration work happening tomorrow and Sunday, branch payments that we receive after 7:30 p.m. ET this evening will be held and processed on the evening … Continued

Whitelisting IP Address Update If you whitelist Cenlar applications, you must update IP addresses for applications impacted by our cloud migration before June 11 when we expect to make the cut over to the new environment.  Please remember that the URL address will remain the same although you may need to whitelist the new IP … Continued

April 28 Client Call Thank you for participating in our leadership call last Thursday, April 28. If you were unable to join us, please take a look at the pdf of the presentation on CenAccess under Cenlar News “Reminder: An Update with Our Leadership Tomorrow, April 28.” Your client manger can answer any questions you … Continued

LIBOR (London Interbank Offered Rate) is set to expire in June 2023. In preparation for the date, please do not board any new lines or loans using the LIBOR index effective June 1, 2022. Why is Cenlar discontinuing the LIBOR index? The index, once widely used to set rates for a wide range of adjustable-rate consumer credit … Continued

If you haven’t yet done so, please mark your calendar for a planned outage during the weekend of Saturday, May 14 at 6 a.m. through Sunday, May 15 at 8 p.m. Several applications will be impacted, including: Global Teller, NLAI, CenAccess, and XML. Please Note: We don’t expect all of these applications to be out … Continued

WHEN: Thursday, April 28 at 3 p.m. ET WHERE: To access the call, please dial (800) 207-0148 or (646) 828-8082                 Participant Code: 247216 A copy of the presentation is available here. Please note, this call is for current Cenlar clients only. Although you may forward this invite to interested parties … Continued