RSS Category: Notice

Effective October 1, 2018, Cenlar will be adjusting how we handle the reduction of interest rates to the 6% maximum required under the Servicemembers Civil Relief Act (“SCRA”).  We will be implementing the straight interest rate reduction methodology for ALL loans entitled to an interest rate reduction under SCRA. This change is being implemented to … Continued

In the aftermath of Hurricane Florence, we wanted to keep you updated as to the progress we have made so far and our efforts to provide assistance to all borrowers impacted by this natural disaster. Here are the items we’ve been working on: Disaster Dashboard: Utilizing the disaster workstation, Cenlar will code all loans affected … Continued

As Hurricane Florence is forecasted to make landfall, Cenlar has activated its Natural Disaster Communications Playbook to assist you and your borrowers during this difficult time. In the coming days, as we hear from FEMA and other agencies, we will reach out to you and your borrowers directly affected by this natural disaster. Below are … Continued

Shortly after 12:00 am on Monday morning, August 27, we lost power inside a portion of our production computer room in Ewing, NJ. We dispatched electricians to the site and they worked with our IT staff to redistribute power across the computer room. While the power situation was being assessed and repaired, we routed inbound … Continued

In observance of the Labor Day Holiday, Cenlar’s offices will be closed on Monday, September 3rd, 2018.   Additionally, Cenlar is providing extended payment processing for the month of August by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin … Continued

As an update, all network issues have been resolved and our systems are fully functional. A root cause analysis of the network service outage will be performed and fully shared with you after the incident is closed. Thank you for your patience and understanding.  

Please be advised that throughout the day, Cenlar’s customer service call centers have been handling calls from borrowers. We expect the remaining affected systems to be fully reinstated over the next few hours. Thank you for your patience and understanding.  

We are making a change to how we manage the receipt of data for properties located in the State of Wisconsin.  In order to comply with Wisconsin State Statute §138.052, we are requiring our Clients to populate the subdivision field on the new loan interface file with the borrower’s preferred tax-payment option for both new … Continued

We listened! We’ve developed a step-by-step communications playbook and strengthened our processes to assist you and your borrowers before, during, and after a natural disaster. When a natural disaster strikes, Cenlar understands that communication is critical to borrowers.  As a result, we have made updates to our processes to continue providing the level of service … Continued

On July 29, 2018, Cenlar is installing a new warning message within the XML Loan Boarding application. This warning message will be displayed when a delinquent loan is submitted for boarding.   To ensure loan payments are accurately reflected on the borrowers’ next billing statement, all payments collected and not applied to the loan prior … Continued