In observance of the Veterans Day Holiday, Cenlar’s offices will be closed on Monday, November 12, 2018. Any files received on Monday, November 12th, will be processed the night of Tuesday, November 13th, and output will be available the morning of Wednesday, November 14th.
End of Year (2018) Notification
As we approach the end of another successful year as your partner, we would like to provide you with an outline of the year-end schedule for loan boarding and transfer activity. Please review the important information below. The technology and transfer “blackout period”, tied to our year-end freeze, for 2018 is scheduled to begin Monday, … Continued
NLAI (New Loans Application Interface) Enhanced Security
On December 21, 2018, as a part of Cenlar’s efforts to improve the security of services we provide to you, Cenlar’s Information Technology Team will be changing the URL (Universal Resource Locator) for the NLAI application. The new URL and the related changes that are being implemented will improve the security of the site and allow traffic … Continued
Hurricane Michael Mobile Loss Draft Processing Site for Disaster Impacted Borrowers
In an effort to assist borrowers impacted by the disaster, Assurant, our third-party insurance claim provider, will be setting up a loss draft processing site in Tallahassee, Florida, which is centrally located for homeowners who have seen the greatest impacts from Hurricane Michael. This information will be given to all borrowers who call in regarding … Continued
Monthly Report Card (MRC) and Daily Dashboard Changes
Cenlar’s Monthly Report Card (MRC) and Daily Dashboard Reports have recently been streamlined and clarified. These changes are designed to align the two reports to reflect the same categorization of information and to eliminate any possible confusion between the reports. The first set of changes affects the Monthly Report Card: Delinquency Statistics (Pages 1-12): A … Continued
Enhanced Complaint Management Program
We are excited to announce upcoming enhancements to our Complaint Management Program at Cenlar. We know that by creating more efficient and high quality results we will improve borrower satisfaction. Starting this month, we will begin implementing changes that will occur into 1Q of 2019 focusing on quality and efficiency. Below is an overview of … Continued
In observance of the Columbus Day Holiday, Cenlar’s offices will be closed on Monday, October 8, 2018. Any files received on Monday, October 8th, will be processed the night of Tuesday, October 9th, and output will be available the morning of Wednesday, October 10th.
Mobile Loss Draft Processing Site for Disaster Impacted Borrowers
In an effort to assist borrowers impacted by the disaster, Assurant, our third-party insurance claim provider, will be setting up a loss draft processing site in Wilmington, North Carolina, which is centrally located for homeowners who have seen the greatest impacts from Hurricane Florence. This information will be given to all borrowers who call in … Continued
Extension of Month End Processing
Cenlar is providing extended payment processing for the month of September by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, October 1st. Please … Continued
New Required Documents for Loan Setup Package
Effective December 1, 2018, Cenlar will require a copy of the Private Mortgage Insurance (PMI) Initial Disclosure Statement be delivered in the New Loan Setup Package for all new loans boarded. The New Loan Flow Transfer Instructions are being updated to reflect this change and will be posted on CenAccess. This change is in alignment with … Continued