RSS Category: Notice

In order to provide extended payment processing this month, Cenlar will be releasing our file to our mortgage service provider the evening of Saturday, December 30, 2017. As a result, GL files, extracts and reports normally delivered on Friday night will be delivered by the morning of Tuesday, January 2, 2018. Cenlar will begin delivering … Continued

Our Call Centers have recently experienced higher than normal call volume driven heavily by borrowers that have been affected by this year’s natural disasters. To address this heavy volume,  we have added Call Center resources on Saturday and Sunday and increased staffing throughout the week. We continue to monitor the call activity and will maintain … Continued

In an effort to keep you informed as to our natural disaster response, Cenlar is distributing a daily Disaster Forbearance Report in your FTP site. The report provides you with a detailed status of the disaster forbearances that have either expired, or will be expiring over the next few months. This dashboard will also highlight … Continued

Effective January 1, 2018, Cenlar will require a copy of the Notice of Servicing Transfer (NST) be delivered in the New Loan Setup Package for all new loans boarded. This change is being made based on direction from our legal and compliance teams in order to evidence compliance with Regulation X 12 CFR 1024.21(d). While … Continued

To further assist your borrowers currently in forbearance following this year’s natural disasters, our call centers will be taking calls this Sunday, December 10th, from 12:00 noon to 5:00 pm, EST. We are sending an email to these borrowers today to make them aware of our Sunday hours, and advising them to call a dedicated … Continued

The timely funding of escrow and buy-down funds is critical to borrower satisfaction and ensuring regulatory compliance. Because of that, it is important that those amounts be properly reflected on the borrower’s account in a timely manner, and that any information we provide reflects the correct amount. To help achieve this goal, we are adding … Continued

As part of our ongoing communications to you regarding this project, attached you will find our CFPB Mortgage Servicing Amendments update for the month of December 2017. Noteworthy Updates: The most current version of the Executive Summary has been provided. The following sections, effective October 19, 2017, have been successfully implemented and are currently in … Continued

As we approach the end of another successful year as your partner, we would like to provide you with an outline of the year-end schedule for loan boarding and transfer activity. Please review the important information below. The technology and transfer “blackout”* period for year-end 2017 is scheduled to begin Friday, December 22, 2017 and … Continued

In order to serve the needs of borrowers who have been impacted by Hurricane Harvey, Irma and Maria, as well as the California Wildfires, we are now providing you with the option to Fed Ex overnight all Loss Draft claim checks. Our Current Process The current Loss Draft claim check mailing process for expedited and … Continued

In observance of Thanksgiving all Cenlar offices will be closed on Thursday, November 23rd. Happy Thanksgiving to our valued partners. From, The Cenlar Team