We’ve listened to you – starting today we are rolling out increased functionality within CenNet to allow your borrowers with multiple accounts, under the same branding, to link all accounts to a single user ID and password. The Multiple Loans Enhancement will provide your borrowers with the following benefits: Borrowers no longer need to remember … Continued
Reminder – Hurricane Relief Conference Call
In order to provide you with updated disaster information, Cenlar Servicing Operations will host a conference call this Friday, November 17, at 2:00 pm EST. Details are as follows: Date: Friday, November 17, 2017 Time: 2:00 pm EST Conference line number: 1-800-371-9219 Access code: 9390031 Any questions that are not addressed on the call will … Continued
Hurricane Relief Conference Call Update
In order to provide our clients with updated disaster information, Cenlar Servicing Operations’ will host a conference call on Friday, November 17, 2017 at 2:00 pm EST. Details are as follows: Date: Friday, November 17, 2017 Time: 2:00 pm EST Conference line number: 1-800-371-9219 Access code: 9390031 Please submit any questions that you may have … Continued
Cenlar is pleased to announce an upgrade of our Imaging System. This enhancement will deliver a “new look and feel” along with improved navigation to include quick action menus, conditional toolbars and shortcut links. Performance will also be improved as processes have been streamlined and will execute more efficiently. The new version works with any browser … Continued
Updated Consumer Complaint Management Program
As part of our efforts to evolve to meet our Clients’ needs, we are pleased to inform you that we have implemented an update to our Consumer Complaint Management Program. The updated program has been designed to ensure the timely and accurate handling of Complaints to meet the needs of individual consumers, with a keen … Continued
An upgrade of our Director Software System to version 6.1 will be implemented on Monday, November 6th. As a result of this enhancement, the interface will appear different and some navigation features will be upgraded. You can find the Director 6.1 Job Aid under User Manuals here on CenAccess for more information regarding these changes. … Continued
In order to address input from both you and your borrowers, Cenlar is working on an enhancement within CenNet that will allow borrowers with multiple accounts, under the same branding, to link all accounts to a single user ID and password. We plan to deploy this enhancement during November 2017. The Multiple Loans Enhancement will … Continued
CFPB Mortgage Servicing Amendments
As part of our ongoing communication to you regarding the progress of this project, please see our CFPB Mortgage Servicing Amendments update for the week of October 16th. Noteworthy Updates: The most current version of the Executive Summary has been provided – All sections with 10/19/2017 effective dates have completed Validation. The following sections have successfully completed … Continued
Update – Duplicate Loan Logic Enhancement
Earlier this year, as part of ongoing process improvements, Cenlar introduced an enhancement to our boarding process designed to mitigate the risk of duplicate loans in the system. The original intent was to add the logic to the API to identify duplicate loans as the files are processed. Because we found that this caused latency, … Continued
MetaStor Imaging System Upgrade
We are pleased to announce that we are upgrading our MetaStor Imaging System. Benefits of the upgrade include a new look and feel when you access the repository, with enhanced navigation that will include quick action menus, conditional toolbars and shortcut links. Performance will also be improved as processes have been streamlined and will execute … Continued