In observance of Columbus Day, Cenlar’s offices will be closed on Monday, October 9th, 2017. All files received on Friday will be processed as normal and output will be available within the usual timeframes. Any files received on Monday, October 9th will not be processed until the night of Tuesday, October 10th and output will … Continued
Disaster Dashboards are now on CenAccess
As part of our ongoing response to the recent weather events, Disaster Dashboards that are currently sent daily to your FTP site are now located within the Reports section of your client portal, CenAccess. These dashboards provide you with a view into your potentially impacted portfolio performance and show a breakdown of loans with and … Continued
A Recording of Our Hurricane Relief Conference Call is Now Available
If you were unable to participate in Cenlar Servicing Operations’ conference call detailing the actions we’ve taken to assist your borrowers, you can now dial in to access a recording of the call. This recording will be available to you for 30 days. Details are as follows: Toll-free Dial In: 855.859.2056 Playback ID: 93801485 This … Continued
Extension of Month End Processing
In order to provide extended payment processing this month, Cenlar will not be releasing our file to our mortgage service provider the night of Friday, September 29th. As a result, GL files, extracts and reports normally delivered on Friday night will not be available until the morning of Monday, October 2nd. Please advise your IT … Continued
Our Hurricane Relief Conference Call Will Now Begin at 3:00 PM EST
In order to accommodate the needs of our clients, Cenlar Servicing Operations’ conference call tomorrow to detail the actions we’ve taken to assist your borrowers, and address your questions, will now be held from 3:00 PM to 4:00 PM EST. Details are as follows: Date – Wednesday, September 27th Time – 3:00 pm EST Conference … Continued
Enhancement to Cenlar’s Interim Servicing Process
In an effort to ensure the New Servicer code provided by our Clients on the Service Release Notification (SRN) is correct for the loans being released, Cenlar is enhancing the SRN submission process to include a confirmation e-mail. This will enable you to confirm that the New Servicer information provided to Cenlar is correct and … Continued
Hurricane Relief Conference Call
To keep you apprised of our ongoing response to the three recent hurricanes, Cenlar Servicing Operations will be hosting a conference call to detail the actions we’ve taken to assist your borrowers, and to provide you with the opportunity to have your questions answered and address any concerns you may have. Details are as follows: … Continued
Hurricane Harvey Response Update – Remote Loss Draft Site
In the aftermath of Hurricane Harvey, Cenlar and our partners are continuing to work to provide assistance to borrowers affected by this natural disaster. Specifically, Cenlar’s third-party vendor, Assurant Specialty Property, will be opening a remote loss draft site in Houston, Texas to offer assistance to affected borrowers. This site will open on Monday, September … Continued
Cenlar is enhancing our ACH system to automate the delivery of financial transactions to the Federal Reserve Bank. In preparation for this Q317 enhancement, a unique Company ID has been assigned to each ACH file. Through testing, we have uncovered a need for an additional company ID. Starting 9/29/17, we will begin using 9REDEP for the representation … Continued
Hurricane Harvey and Irma Update
Fannie Mae conducted a webinar for servicers this week, and several members of Cenlar’s management and staff participated. The webinar included Fannie Mae policy experts who provided an overview of available disaster assistance resources, as well as answers to any questions servicers had related to homeowners affected by the recent hurricanes. Topics discussed included: Expectations … Continued