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Thank You for a Wonderful Evening in Las Vegas Thank you to all who joined us on Sunday, Oct. 20 for a full-house event at the renowned Mob Museum. We are honored to have had the chance to welcome all of you, and we hope you enjoyed your time with us. On behalf of everyone … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Homeowner Assistance Bot Making sure that homeowners receive the help they need is our first concern. To ensure they receive this help, we’ve developed a bot specifically designed to assist homeowners affected … Continued

Earlier this evening, we experienced a connectivity issue in our Customer Interaction call center (CI) and Default Call Center (DCC). Both were closed while we worked to troubleshoot and correct the issue. We’re pleased to report that we have resolved this issue, and, as of 7:10 p.m. ET, our call centers have been restored to … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Insurance and Claims To date, we have not seen any impacts in our insurance area. Partial claim payments from HUD have been delayed. We continue to file claims and advance funds, so … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Forbearances and Loss Mitigation Making sure that homeowners receive the help they need is our first concern. For homeowners affected by the shutdown who are requesting forbearance, we are following the same … Continued

Your Opinion is a Critical Component to our Success – Please Complete Cenlar’s Annual Client Experience Survey As your trusted partner, your opinion of how we’re doing is essential to the service we provide to you and your homeowners. That’s why in addition to our regular touch points, every fall we ask you to complete … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Making sure that homeowners receive the help they need is our first concern. We will follow standard financial hardship protocols until investors direct us to do differently. The loan code for homeowners … Continued

On September 29, 2025 we faced connectivity issues affecting the Single Sign-On (SSO) integration for Global Teller and NLAI through the CenAccess client portal page. The issues were resolved by the afternoon. Please reach out to your client manager with any questions.

As a federal government shutdown on Oct. 1 is looming, we want you to know that Cenlar is closely monitoring the situation and preparing for impacts to homeowners, as well as servicing operations. This isn’t the first time we’ve managed through circumstances like these. We’ve navigated the last shutdown, natural disasters and the COVID-19 pandemic. … Continued

Our Focus is You: Transforming Client Service By Tom Donatacci, Chief Client Officer, and Matt Detwiler, SVP, Client Relations When clients decide to do business with you, they aren’t just buying a product or service. They’re investing in a relationship. And like any relationship, success depends on trust, communication and reliability. How well you nurture … Continued