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Help us better serve you — and take our survey! As part of an ongoing initiative to help us provide you with the best possible service, we ask that you take a moment to complete our annual Systems Survey identifying the operating systems currently in use at your company. This information is critical for us … Continued

As a part of our ongoing focus and commitment to security, we have made updates to the CenAccess application which includes an external IP address change to 173.252.162.139. The new IP address will go into effect Sunday, May 20, 2018. The URL will remain https://www.cenaccess.com/ Be sure to share this information with your IT department. … Continued

Freddie Mac is converting its Single-Family investor reporting requirements to more closely align with the industry standard, and Cenlar is dedicated to making this a smooth transition for our clients.  We have a project management team assigned to this initiative who will actively engage all impacted areas to test the change. To keep our clients … Continued

We have exciting news! Beginning May 1st, all email correspondence to your borrowers will feature your organization’s name in the “from” email address. Specifically, the new email address your borrowers will see will be your company name as it appears in your website url at loanadministration.com (Example: Yourname@loanadministration.com). We are confident that this change will … Continued

Happy Earth Day 2018 In celebration of Earth Day, April 22, 2018 and to thank you for your partnership, Cenlar FSB has purchased a tree in your company’s name. This special gift will be planted by the Arbor Day Foundation in the Klamath National Forest.

You will find our monthly Regulatory Compliance Change Management Summary as of March 2018 here. Noteworthy Items: West Virginia SB 563 (§46A-2-128(f)) –  Effective July 4, 2017, this legislation requires that a disclosure is included in all written communications with the consumer when the debt is beyond the statute of limitations to file legal action … Continued

We have created a new email address for you to send notifications of new Consolidation, Extension, & Modification Agreements (CEMAs).  In order to ensure loans that are a part of a new CEMA are not satisfied, please notify us at cemanot@cenlar.com with the following information: Cenlar Loan Number; Borrower Name / Property Address; and Statement … Continued

In anticipation of the new CFPB Successor in Interest rules effective April 19, 2018, a new process has been developed for newly boarded loans. Although it is unlikely that a new origination will have a potential or confirmed Successor in Interest identified when the servicing is transferred to Cenlar, if you discover a new loan … Continued

Cenlar is currently working on the conversion from the MERS® Systems infrastructure to a new platform built by Intercontinental Exchange, Inc. (ICE), who agreed to operate and rebuild the MERS® Systems from its data centers. We are aware of the conversion and are actively participating in the testing of all functions we support on your … Continued

Cenlar is pleased to announce we have been recognized by Fannie Mae for the second year in a row as a 2017 Servicer Total Achievement and Rewards™ (STAR™) Performer in both scorecards in which we were eligible – Solution Delivery and General Servicing. The STAR Program was established by Fannie Mae to recognize servicing partners … Continued