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The MHA Supplemental Directive 17-01 provides guidance to servicers regarding GSE HAMP Loans (as defined in the Handbook) sold as part of either a non-performing or re-performing loan sale (NPL Sale or RPL Sale, respectively). The Directive relates to the eligibility of such loans to receive financial incentives through the Troubled Asset Relief Program (TARP). … Continued

As part of an ongoing initiative to help us provide you with the best possible service, we ask that you take a moment to complete our annual Systems Survey. Please identify what operating systems are currently in use at your company. This information is critical for us to understand your needs as you make changes … Continued

Cenlar has been pleased to share with you many of the benefits and advantages of CenNet, your new borrower-facing mortgage information and account management website. CenNet offers significant enhancements to your current borrower-facing site, including “Ask a Question” search functionality, access to a wealth of responsive FAQs, and integrated Live Chat. Altogether, CenNet provides your … Continued

Please see our monthly Regulatory Compliance Change Management Summary as of May 31, 2017. Noteworthy Items: A column has been added to identify the regulatory agency that issued the regulatory change. VA SB 870 Electronic Filing Item – Clients who have loans in counties within the State of Virginia that allow e-recording and still receive … Continued

Please see our monthly CFPB Mortgage Servicing Amendments update. Noteworthy Updates: Business Requirement Document for Periodic Billing Statement – Bankruptcy has been completed and can be found here. Business Requirement Document for Successors in Interest – Anticipated completion date updated to 6/30/2017 Current project plans for items with an October 19, 2017 implementation date has been … Continued

We’re excited to share with you news of an important new capability that promises to redefine service for your borrowers while providing your organization with significant new marketing opportunities. With CenNet, Cenlar’s new borrower-service website, you can offer your borrowers a state-of-the-art, 24/7/365 service experience designed around their connected, on-the-go lives. CenNet seamlessly integrates powerful … Continued

In observance of Memorial Day, Cenlar’s offices will be closed on Monday, May 29, 2017. All files received on Friday will be processed as normal and output will be available within the usual timeframes. Any files received on Monday, May 29th, will not be processed until the night of Tuesday, May 30th and output will be available … Continued

Cenlar’s monthly CFPB Mortgage Servicing Amendments update. Noteworthy Updates: All Business Requirement Documents for items with an October 19, 2017 implementation date have been completed. The most current versions of these documents can be viewed here. Business Requirement Documents for items with an April 19, 2018 implementation date will be completed by the dates below and … Continued

As you are likely aware, there was significant news recently regarding a ransomware cybersecurity attack that impacted multiple companies, institutions and organizations worldwide. We are pleased to inform you that Cenlar had taken steps to remediate this vulnerability across its systems prior to the evidence of escalation of this exploit being identified in the media. … Continued

Third party oversight is an increasing area of scrutiny within the industry. At Cenlar, we recognize the importance of greater transparency in keeping clients like you informed of identified regulatory compliance changes and Cenlar’s implementation of those changes. The Cenlar Compliance Department has a robust change management process around identification and implementation of regulatory changes. … Continued