In order to provide extended payment processing this month, Cenlar will not be releasing our file to our servicing system vendor on Friday night. As a result, GL files normally delivered on Friday night will not be available until Monday morning at the latest. All other reports and extracts will be available on Monday morning. … Continued
Call Center Hours Expand to include Saturdays
We continually advance the services we provide to our business partners especially those services that also benefit their borrowers. Today, we are pleased to announce one such service: the expansion of our call center hours to include Saturdays. We believe adding Saturday hours (8:30 am – 5:00 pm EST) to the call center will not … Continued
For your convenience, Cenlar’s holiday schedule for 2014 is listed below. New Year’s Day Wednesday, January 1 Martin Luther King’s Birthday Monday, January 20 President’s Day Monday, February 17 Memorial Day Monday, May 26 Independence Day Friday, July 4 Labor Day Monday, September 1 Columbus Day Monday, October 13 Veterans Day Tuesday, November 11 Thanksgiving … Continued
Cenlar is pleased to confirm that we are fully compliant with the new Consumer Financial Protection Bureau (CFPB) Servicing standards effective Friday, January 10, 2014. We have been communicating our progress towards meeting these requirements and have worked diligently throughout our servicing operation to meet the new CFPB servicing standards throughout this past year. We … Continued
In order to complete 2013’s year-end 1098 reporting, all loans closed in 2013 will need to board Cenlar’s servicing system by January 15, 2014. Loans that board after January 15th will not generate a 1098 for year 2013. If you have any questions, please contact your Relationship Manager.
There may be a delay in the delivery of reports the morning of January 3, 2014 due to year-end system processes that will be run overnight. If you have any question, please contact your Relationship Manager.
CFPB Servicing Standards-Nov./Dec. 2013 Update
As a continuation of our monthly communications, we are updating you on our progress in meeting the CFPB’s National Servicing Standards that become effective in January 2014. This past month, members of Cenlar’s senior staff presented a company-wide overview of the CFPB changes. Additional specialized training was performed in specific departments. We expect as we … Continued
S&P and Fitch Ratings on Cenlar FSB
Cenlar FSB has been reviewed by both Standard & Poor’s (S&P) Ratings Services and Fitch Ratings. Standard & Poor’s Ratings Services affirmed a Strong ranking on Cenlar FSB making it one of only three servicers in the country to receive this distinction. According to S&P’s report, the ranking reflects “Cenlar’s demonstrated high level of ability … Continued
Servicer Attestation for Fannie Mae SVC-2013-20 and SVC-2013-23
Cenlar will be in compliance with Fannie Mae SVC-2013-20 (Delinquency Management and Default Prevention relating to the CFPB) and Fannie Mae SVC-2013-23 (Delinquency Management and other Servicing Responsibilities) by the dates specified within the announcements. Please feel free to complete the attestation to Fannie Mae. If you have any questions, please contact your Relationship Manager.
We are excited to roll out a loss draft website to assist your borrowers with the loss draft process. InsuranceClaimCheck.com is a front end system that interfaces directly with our insurance vendor to allow your borrowers to obtain information on their claim process; download and upload required forms; order inspections; and see the status of … Continued