RSS Category: 01 CenAccess Client Advisory

Cenlar is providing extended payment processing for the month of October by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, November 2nd. Please … Continued

Linked here please find our monthly Regulatory Compliance Change Management Summary as of September 30, 2020.  This month’s Regulatory Compliance Change Management conference call will take place on Thursday, October 29, at 3p.m. EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made available to … Continued

In observance of the Columbus Day Holiday, Cenlar’s offices will be closed on Monday, October 12, 2020. Any files received on Monday, October 12th, will be processed the night of Tuesday, October 13th, and output will be available the morning of Wednesday, October 14th.

Please find our monthly Regulatory Compliance Change Management Summary as of August 31, 2020 linked for your reference.  This month’s Regulatory Compliance Change Management conference call will take place on Thursday September 24th at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made … Continued

Great news! Earlier this month we began to provide easier to read and streamlined inbound bulk transfer instructions and exhibits. These changes, which were undertaken to facilitate onboarding, are effective immediately for any upcoming transfers.

Great news! Borrowers requesting mortgage payoff statements can now download them from our borrower loan servicing websites (old and new). These statements will be made available, without charge, on the same day as the request. What’s more, faxed mortgage payoff requests will no longer be subject to a $5 priority delivery fee. These payoff statements … Continued

The July monthly Regulatory Compliance Change Management Summary is linked for your reference. This month’s Regulatory Compliance Change Management conference call will take place on Thursday, September 3rd at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made available to clients who are … Continued

With Hurricane Laura forecasted to make landfall this evening into tomorrow morning,  Cenlar wants to assure you that we will be here to assist you and your borrowers in the days ahead. To that end, we will be emailing borrowers to let them know we’ll be here when they need us.   As we hear … Continued

Cenlar is committed to making Quality Right Party Contact (QRPC) in the final month of forbearance so that borrowers clearly understand their options, regardless of whether their financial hardship has been resolved. If we are unable to connect with borrowers during this time period, Cenlar will automatically process a 30-day extension of the forbearance in … Continued

The MetaStor Imaging System, which is used by clients to upload loan document images to Cenlar, will be upgraded beginning August 23, 2020. The new Version will offer enhanced navigation, including quick action menus, conditional toolbars and shortcut links. Additionally, performance will be improved as processes will run more efficiently. Please note that no changes … Continued