New EAPR Report Helps You Stress Test for Adverse Escrow Events
We are pleased to provide you with a new report designed to help you understand, project and plan for the management of your escrow advances, such as the one recently caused by the Covid-19 pandemic. Beginning with August, your monthly Escrow Advance Projection Report (EAPR) can be obtained via the following naming convention: Report Name: … Continued
As we shared on Friday, July 24th, we are continuing to transition client production servers to the Microsoft Azure Cloud. Testing for Citrix will begin on Monday, August 17, 2020. If you are a Citrix user, your Client Manager will provide dates for your company’s transition testing period. Please share this information with all testers … Continued
Next Steps for Your Portfolio Impacted by COVID-19
The Covid-19 pandemic has tested all of us – our people, our systems, our processes, and our business models. No one knows how or when this crisis will be resolved. But you can rest assured we will continue to support you and your borrowers, so that every loan portfolio is handled with the highest possible … Continued
Fastest Path to Cenlar Client Support
Providing fast and efficient support to you and your borrowers is a top Cenlar priority. That’s why we offer many support options, so you and your teams obtain the fastest-possible resolutions to your requests. Here are three examples of what we offer: Client Self-Serve Options – Provide the fastest and easiest resolution path utilizing client-facing, … Continued
Tropical Storm Isaias Weather Impact
Due to Tropical Storm Isaias, we are experiencing some adverse weather conditions in New Jersey today. All Cenlar buildings are equipped with generators so critical operations are fully functioning. You and your borrowers may see some impact on call quality as the storm has created high winds and scattered power outages. The weather is expected … Continued
Extension of Month End Processing
Cenlar is providing extended payment processing for the month of July by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, August 3rd. Please … Continued
Cenlar’s planned 2020 migration of its data and disaster recovery centers to Microsoft Azure is progressing as planned. Our initial migration, which began earlier this year, is complete. Now we are ready to transition client production servers to the cloud as part of our deliberate and ongoing phased roll out. Current URL addresses will not … Continued
Monthly Regulatory Compliance Change Management Summary
The June Regulatory Compliance Change Management Summary is linked for your reference. This month’s Regulatory Compliance Change Management conference call will take place on Thursday, July 23th at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the session will be recorded and made available to clients unable to attend. If … Continued
Monthly Regulatory Compliance Change Management Summary
The May Regulatory Compliance Change Management Summary is linked for your reference. This month’s Regulatory Compliance Change Management conference call will take place on Thursday, June 25th at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the session will be recorded and made available to clients who are unable … Continued
The closure of local and state government offices, due to the Corona Virus Pandemic, has made completing certain aspects of loan servicing increasingly difficult. Over 1/3 of county offices across the country are experiencing delays in processing lien releases due to office closures, reduced staff, or they are not currently accepting new releases. Consequently, you … Continued