20
Mar
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Client Bulletin: March 17, 2023

Cenlar Team Helps to Build Affordable Housing with Habitat for Humanity On International Women’s Day, March 8, a group of ambassadors from Cenlar’s Diversity Equity and Inclusion (DEI) committee joined forces with Habitat for Humanity of South Central New Jersey to build homes for women in Hightstown, New Jersey. Our team helped build the frame … Continued

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13
Mar
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Client Bulletin: March 10, 2023

Cenlar Upgraded to A+ Rating by BBB We strive each and every day to be your trusted partner, and part of that commitment to you means consistently providing the very best customer experience for your homeowners. We’re always fine-tuning how we serve homeowners, including strategically making investments in order to adjust to their needs. The … Continued

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21
Feb
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Enhancements to CCM IP Address Whitelisting Controls

We’re making enhancements to the whitelisting controls in CCM on Wednesday, Feb. 22 after hours. We don’t expect this change to have an impact on your preexisting CCM. If you have trouble connecting to CCM, please call the Cenlar Service Desk at (888) 341-3882 or email the Cenlar Help Desk at cenlarhelpdesk@cenlar.com. Thank you for … Continued

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16
Feb
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of January 31, 2023. To provide you more information, as well as an opportunity … Continued

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06
Feb
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Update on February 6 Call Center Connectivity Issue

We’re pleased to report that we have resolved today’s connectivity issue, and both our Customer Interaction call center and our Default Call Center have been restored to normal operations. Our representatives are taking calls, and are ready and available to assist homeowners. Our initial analysis of the issue shows that the incident prevented our representatives … Continued

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06
Feb
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Cenlar Call Center Experiencing Connectivity Issues

We are currently experiencing a connectivity issue in our Customer Interaction call center and our Default Call Center that is preventing our representatives from receiving phone calls. We are working to troubleshoot and correct the issue. Our CenNet homeowner website is still operational, and homeowners can use the self-serve options available to them on the … Continued

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31
Jan
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Cenlar Call Center Restored

We’re pleased to report that we have resolved today’s connectivity issue, and both our Customer Interaction call center and our Default Call Center have been restored to normal operations, as of 6 p.m. and 6:50 p.m. ET respectively. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with … Continued

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20
Jan
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of December 31, 2022. To provide you more information, as well as an opportunity … Continued

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