RSS Category: 02 CenAccess News

Introducing New CenNet Features to Enhance the Homeowner Experience We’re excited to announce that we’ve introduced a slate of enhancements and new features on our homeowner website, CenNet, that will make it even easier for your homeowners to do business with us online. Last week, we successfully rolled out a CenNet update that included: Payment … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of October 31, 2022. To provide you more information, as well as an opportunity … Continued

On Wednesday, Nov. 2, 2022, we informed you about a connectivity issue that affected our Customer Interaction (CI) call center and our IT Help Desk. Our initial analysis of the issue shows that the incident affected the ability of our CI representatives to receive phone calls from homeowners from approximately 9:30 a.m. until 1 p.m. … Continued

  What You Need to Know for Year-End   As we enter the homestretch of 2022, Cenlar has begun planning for year-end. Here’s what you need to know about our annual technology freeze, new loan submissions, the transfer “blackout” period and modifications to the transfer schedule in the final weeks of the year: Technology Freeze … Continued

A Look at Our Progress Building the Muscle of Risk Assessment At Cenlar, we are committed to the continuous improvement of our organization. It starts with a proactive mindset and the belief that identifying, managing and mitigating risk is everyone’s job at Cenlar. That attitude has been embraced by the entirety of the business with our … Continued

File Transfers Offline This Weekend to Complete MOVEit Migration to the Cloud MOVEit, the application we use to share files with you, will be offline for a period this weekend, as we complete our upgrade and migration to the cloud. The application will be unavailable from 7:30 a.m. ET Saturday, October 15 until 10 a.m. … Continued

MOVEit, the application we use to share files with you, has been successfully migrated to the cloud. We are now resuming file transfer processing on MOVEit. If you have any questions or concerns, please contact our Cenlar Command Center at MOVEitUpgrade@Cenlar.com. Be sure to include your company name in the subject line and describe your … Continued

Keep an eye out for an email from MarketCast (surveys@cenlar.marketcast.com), our market research partner, and be sure to check your spam folder if you can’t find the email in your inbox. The survey will be available until September 30, and should take no more than 5 to 10 minutes for you to complete. Each link … Continued

Our DCC Contact Center is back up and running at full capacity now.

Important Details on Cenlar’s Annual Client Experience Survey As your trusted partner, your opinion of how we’re doing is essential to the service we provide to you and your homeowners. That’s why in addition to our regular touch points, every fall we ask you to complete a client experience survey. Look for a link to … Continued