20
Feb
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of January 31, 2024. To provide you more information, as well as an opportunity … Continued

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15
Feb
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Cenlar Call Centers Open Presidents Day

Cenlar’s customer service call centers will be open on Presidents Day, Monday, Feb. 19, 2024. Representatives will be ready to serve your homeowners.Reporting will operate on a holiday schedule. Any files received on Monday, Feb. 19 will be processed the night of Tuesday, Feb. 20. Output will be available the morning of Wednesday, Feb. 21.

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06
Feb
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Client Bulletin: February 5, 2024

In order to provide a better, more consistent experience for our clients and their homeowners, Cenlar has suspended charging payoff statement preparation fees in California, Nevada and Arizona, as of February 1, 2024. These were only states where fees were assessed upon loan payoff. We now will be supporting payoff processing as part of our … Continued

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26
Dec
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of November 30, 2023. To provide you more information, as well as an opportunity … Continued

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12
Dec
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Client Bulletin: December 12, 2023

A Change in the Satisfaction Process We are enhancing how we handle the satisfaction process to better reflect and meet the timing requirements for each state. Previously, Cenlar requested original collateral docs in all states, even though only some states/territories require these docs be mailed to the homeowner. Beginning Feb. 1, 2024, we will only … Continued

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14
Nov
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Client Bulletin: November 13, 2023

New IVR Authentication Program Launching November 16 Beginning Thursday, Nov. 16, all homeowners who call our contact center will be required to authenticate via our IVR before they can be transferred to a representative for assistance. We are introducing this change in an effort to provide better call routing and a better homeowner experience, an … Continued

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31
Oct
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Client Bulletin: October 30, 2023

What You Need to Know for Year-End As we enter the homestretch of 2023, Cenlar has begun planning for year-end. Here’s what you need to know about our annual technology freeze, new loan submissions, the transfer “blackout” period and modifications to the transfer schedule in the final weeks of the year: Technology Freeze This year’s … Continued

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17
Oct
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Client Bulletin: October 16, 2023

Important Changes Coming to Mortgage Assistance Website As part of the retirement of COVID-19 forbearance assistance for Fannie Mae (FNMA) and Freddie Mac (FHLMC) loans, we are making changes to the mortgage assistance website. Effective Nov. 1, homeowners with Fannie Mae, Freddie Mac or asset loans that follow Fannie guidance will no longer have access … Continued

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03
Oct
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Client Bulletin: October 2, 2023

As part of our commitment to being your trusted partner, Cenlar continually innovates our systems and processes to serve you better. In that spirit, we have significantly enhanced the Standard Client Complaints Report to provide more meaningful data to you in a clear, consolidated and easily accessible format. We are pleased to announce the new … Continued

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20
Sep
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of August 31, 2023. To provide you more information, as well as an opportunity … Continued

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