11
Jun
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Client Bulletin: June 10, 2024

New Schedule Aligns Escrow Statements with California Tax Disbursements In the spirit of continual improvement, we are in the process of changing the State Mass Escrow Analysis Schedule for homeowners in the state of California from January to June. This change ensures annual statements for homeowners in California will now include the actual tax disbursements … Continued

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28
May
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Client Bulletin: May 28, 2024

New Regulatory Compliance Policy Statement Manual To our valued Clients: Cenlar’s Compliance Department will soon introduce a newly created resource for you: the Regulatory Compliance Policy Statement Manual. This document consolidates the 15 consumer financial protection laws listed below, conveniently in one comprehensive manual for ease of use. Information that is common to all policies … Continued

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14
May
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Client Bulletin: May 13, 2024

What to Know Before CenAccess MFA Launches in June As we announced in several issues of the Client Bulletin, we are introducing enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA). We are currently targeting to launch this feature on Monday, June 10, based on our current schedule and a successful … Continued

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30
Apr
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Client Bulletin: April 29, 2024

Meet with Us at MBA Secondary Conference in New York We will be on hand in New York City May 20-21 for the Mortgage Bankers Association’s Secondary and Capital Markets Conference, and our leadership would love to meet face-to-face with you, our client partners. If you will be in New York during MBA Secondary, please … Continued

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24
Apr
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Client Bulletin: April 15, 2024

New Monthly Report Details Corrections On April 2, we launched a new report aimed at helping you improve the quality of your data for newly boarded loans. You already have received the April version of this report, and can expect to receive an updated version on the second business day of each month going forward. … Continued

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02
Apr
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Client Bulletin: April 1, 2024

In order to ensure the very best experience for you and your homeowners, we have started delivering to you, as of March 15, a new daily report that captures loans that you have submitted at time of new loan boarding but have not been permitted into our servicing system. This new report is part of … Continued

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05
Mar
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Client Bulletin: February 20, 2024

Cyberattacks in our industry are becoming more common. We’re listening, watching for incoming cyber threats and ready to take action. In January of this year, threat intelligence recommended entities remain at a Guarded cyber threat level. We are just that — guarded. Hackers are gaining unauthorized access to networks with phishing, SIM swapping, social engineering … Continued

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20
Feb
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of January 31, 2024. To provide you more information, as well as an opportunity … Continued

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15
Feb
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Cenlar Call Centers Open Presidents Day

Cenlar’s customer service call centers will be open on Presidents Day, Monday, Feb. 19, 2024. Representatives will be ready to serve your homeowners.Reporting will operate on a holiday schedule. Any files received on Monday, Feb. 19 will be processed the night of Tuesday, Feb. 20. Output will be available the morning of Wednesday, Feb. 21.

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06
Feb
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Client Bulletin: February 5, 2024

In order to provide a better, more consistent experience for our clients and their homeowners, Cenlar has suspended charging payoff statement preparation fees in California, Nevada and Arizona, as of February 1, 2024. These were only states where fees were assessed upon loan payoff. We now will be supporting payoff processing as part of our … Continued

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