15
Aug
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Cenlar Call Center Now Operational

We have resolved the connectivity issue in our call center, as of 1 p.m. ET. Representatives can now receive calls, and currently are working as normal to assist homeowners. We apologize for this inconvenience to your homeowners and thank you for your patience.

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08
Aug
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Client Bulletin: August 5, 2022

Cenlar Refines Loan Operations Team Structure With New Leadership Adds Cenlar Loan Operations, with responsibilities that span core operations and support, transfer operations and default, has refined its structure with the addition of several new senior positions. Led by industry veteran and Senior Vice President William “Bill” Moffett, Loan Operations is deepening its bench strength with … Continued

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11
Jul
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Client Bulletin: July 08, 2022

Update on Exela Cyber Incident We wanted to update you on what we know regarding the cyber incident that has affected our vendor Exela. At this time, there is still no evidence that any homeowner data has been compromised. Exela, with the help of third-party firms that specialize in cyber incident response and forensics, continues … Continued

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05
Jul
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July 1 Update on Exela Cyber Incident

We wanted to update you on the progress our vendor Exela has made since we last communicated with you. Exela has told us that it has cleared the entire processing backlog that formed due to the cyber incident shutdown. Its larger, East Coast processing center is fully operational, and has been running same-day processing. It … Continued

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01
Jul
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Client Bulletin: June 30, 2022

To our Client Partners: As we continue to refine and strengthen our organization, I wanted to provide you another update on the work we’re doing in risk management. Within this issue of the Client Bulletin, you’ll find a conversation with four Cenlar leaders who are leading the charge in their areas of operation: Erin Sullivan, … Continued

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27
Jun
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Update on Exela Cyber Incident

We made you aware that Exela, our lockbox/check processing vendor, experienced a cyber incident that resulted in Exela immediately shutting down its operations out of an abundance of caution. Exela is now reporting that its operations are being restored, and it can now begin to clear the backlog in processing.  As soon as we are … Continued

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22
Jun
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June 23rd Update with Cenlar Leadership

Please join us for an update on the latest work being done at Cenlar. A copy of the presentation is available here. Cenlar leaders will share the progress we’ve made in hiring, on our technology plan and migration to the Cloud and where we stand with digital adoption and innovation at Cenlar. WHEN: Thursday, June … Continued

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