15
Aug
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Cenlar Call Center Now Operational

We have resolved the connectivity issue in our call center, as of 1 p.m. ET. Representatives can now receive calls, and currently are working as normal to assist homeowners. We apologize for this inconvenience to your homeowners and thank you for your patience.

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19
Apr
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Homeowner Assistance Fund Update: Fee Structure

As you know, implementation of the Homeowner Assistance Fund (HAF) is underway. Over the past many months Cenlar has been actively reviewing the requirements, building business processes to support the requirements and hiring staff to perform this work. We have also been actively processing inquiries and approvals on behalf of homeowners in order to comply … Continued

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05
Apr
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Changes to Document Center and Global Teller

Changes to Document Center and Global Teller As part of our partnership with communications management platform Venture, on March 22, 2022, we completed a transition and enhancements to our Document Center on the CenNet homeowner website and Global Teller. These enhancements provide greater stability and functionality in document processing, which also allows for more efficiency. … Continued

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28
Mar
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Client Bulletin: March 25, 2022

Our Cenlar Case Management (CCM) system has eliminated the need for most client-facing email boxes. We’re adding new features to CCM regularly, but some support will still be found outside the system. To assist you in getting help quickly, a new Client Support Matrix has been posted on CenAccess, found by clicking on “Need Assistance?” … Continued

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18
Mar
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Monthly Regulatory Compliance Change Management Summary March 2022

Please find below our monthly Regulatory Compliance Change Management Summary as of February 28, 2022. A more complete document is available in the “Regulatory Change Management” section of www.CenAccess.com. If you are unable to log in to CenAccess, please contact your Client Manager for assistance. The next month’s Regulatory Compliance Change Management conference call will … Continued

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14
Mar
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Client Bulletin 3/14/22

Key Takeaways from our March 4 Call Thanks to all of you who were able to attend our March 4 call with Cenlar leadership. If you missed it, here are the key takeaways. Risk Infrastructure and Culture Our efforts to protect you and your homeowners are of the utmost importance. We’re giving this area significant … Continued

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14
Mar
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Cenlar Network Outage

Cenlar Network Outage – 3/9 and 3/10 Major Incident Report (RCA) March 14, 2022   Background Cenlar is in the process of a phased approach to migrating systems from our on premise 425 Data Center to our new hosting presence in the Microsoft Azure Cloud. Some production systems remain in our 425 Data Center and … Continued

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04
Mar
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Client Bulletin 3/02/22

Business Units Adopt Enhanced Risk Management Approach We wanted to update you on Cenlar’s mission to continually improve how we serve you and your homeowners, as we’ve redoubled our commitment to strengthening our risk management program. The following — while not the entirety of our work — are some examples of how we’re doing this … Continued

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