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Great news! Borrowers requesting mortgage payoff statements can now download them from our borrower loan servicing websites (old and new). These statements will be made available, without charge, on the same day as the request. What’s more, faxed mortgage payoff requests will no longer be subject to a $5 priority delivery fee. These payoff statements … Continued

With Hurricane Laura forecasted to make landfall this evening into tomorrow morning,  Cenlar wants to assure you that we will be here to assist you and your borrowers in the days ahead. To that end, we will be emailing borrowers to let them know we’ll be here when they need us.   As we hear … Continued

The July monthly Regulatory Compliance Change Management Summary is linked for your reference. This month’s Regulatory Compliance Change Management conference call will take place on Thursday, September 3rd at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made available to clients who are … Continued

Cenlar is committed to making Quality Right Party Contact (QRPC) in the final month of forbearance so that borrowers clearly understand their options, regardless of whether their financial hardship has been resolved. If we are unable to connect with borrowers during this time period, Cenlar will automatically process a 30-day extension of the forbearance in … Continued

The MetaStor Imaging System, which is used by clients to upload loan document images to Cenlar, will be upgraded beginning August 23, 2020. The new Version will offer enhanced navigation, including quick action menus, conditional toolbars and shortcut links. Additionally, performance will be improved as processes will run more efficiently. Please note that no changes … Continued

View our Client Support Matrix to see whom to contact for your frequently asked questions.

We are pleased to provide you with a new report designed to help you understand, project and plan for the management of your escrow advances, such as the one recently caused by the Covid-19 pandemic. Beginning with August, your monthly Escrow Advance Projection Report (EAPR) can be obtained via the following naming convention: Report Name: … Continued

As we shared on Friday, July 24th, we are continuing to transition client production servers to the Microsoft Azure Cloud. Testing for Citrix will begin on Monday, August 17, 2020. If you are a Citrix user, your Client Manager will provide dates for your company’s transition testing period. Please share this information with all testers … Continued

The Covid-19 pandemic has tested all of us – our people, our systems, our processes, and our business models. No one knows how or when this crisis will be resolved. But you can rest assured we will continue to support you and your borrowers, so that every loan portfolio is handled with the highest possible … Continued

Due to Tropical Storm Isaias, we are experiencing some adverse weather conditions in New Jersey today.  All Cenlar buildings are equipped with generators so critical operations are fully functioning. You and your borrowers may see some impact on call quality as the storm has created high winds and scattered power outages. The weather is expected … Continued