RSS Category: 01 CenAccess Client Advisory

Thank you to all who were able to join us for our COVID-19 call yesterday.  We’ve posted a recording of the meeting along with a pdf of the presentation on CenAccess, where you’ll find other important updates about how we’re managing the impact of the virus. Here’s where to find this information on the home … Continued

As part of Cenlar’s goal for continuous improvement, our Monthly Report Card (MRC) is being updated to include additional information to help you manage your business. The changes include the following: Loss Mitigation (“LM”) Pipeline (Page 15).  We have enhanced the calculations within this report to align with those being used in the Loss Mitigation … Continued

The February Regulatory Compliance Change Management Summary is linked for your reference.   Due to the COVID-19 virus, the next Regulatory Compliance Change Management conference call has been pushed back until April 2 at 3pm EST. To register for the call, please email compliancechgmngt@cenlar.com. For your convenience, the session will be recorded and made available … Continued

We need your help!  We need to make sure we’re not erroneously force placing insurance  on your borrowers’ accounts while remaining compliant with regulatory insurance requirements. Your assistance as described below will be greatly appreciated. Importance of Obtaining Insurance Documents As part of the new loan boarding quality assurance package provided to Cenlar, it is … Continued

In these unprecedented times, we’d like to talk with you directly and answer your questions about how we’re serving you and your borrowers as we mitigate the challenges of the COVID-19 pandemic. Jeanne Bader, our Executive Client Manager and SVP, will host a call next Wednesday, March 25 at 4 p.m. EST to provide you … Continued

Our team continues to persistently monitor COVID-19 and take actions to prepare for and limit the impact to critical business functions and our employees in order to provide the very best service to you and your borrowers. Caring for borrowers is now more important than ever. And we’re here to help. During this crisis, we … Continued

This is the second update on our COVID-19 preparedness. Our Pandemic Task Force meets daily to discuss our readiness in accordance with our Business Continuity/Disaster Recovery (BC/DR) plan. This plan, along with information provided by federal, state and local government, continues to inform our decisions to protect our employees and sustain core business operations and … Continued

Continuing our promise to keep you informed of our preparations for the Coronavirus, this is the first update on our progress. We expect to communicate with you regularly as we have news to share about the measures we’re taking to protect the continuity of our business and deliver the very best service to you and … Continued

Starting Monday March 16, we will begin distributing a new Default Litigation Closed Report.  This new report is in addition to the Default Litigation reporting package you currently receive.  It provides a list of loans closed out of Default Litigation during the prior month, including a detailed reason for the closure for each loan.  Going forward, … Continued

As your partner, we are committed to keeping you apprised of changes to our business and the servicing industry as well as extraordinary circumstances impacting the environment where we live and work.  To that end, we are providing you with the immediate actions we’ve taken in response to COVID-19. First, you should know that our … Continued