RSS Category: Notice

In order to help them understand what is occurring in the marketplace, Fannie Mae and Freddie Mac have requested that we, as well as all other servicers, provide information on all loans we service for them on your behalf. Fannie Mae & Freddie Mac will use this information along with the data that they receive … Continued

The March Regulatory Compliance Change Management Summary is linked for your reference. This month’s Regulatory Compliance Change Management conference call will take place on Thursday, April 30th at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the session will be recorded and made available to clients who are unable … Continued

As we all navigate the impact of COVID-19, we continue to be guided by our commitment to provide you and your borrowers with the best service we can. We are well capitalized, have maintained a low risk profile and built a diverse client base. That means we can wholly focus on your needs and those … Continued

Your assistance is needed!  We need to make sure we’re properly boarding newly originated ARM products no longer tied to the LIBOR index. Your feedback as requested below will be greatly appreciated. GSE Guidance:  The LIBOR (London Interbank Offered Rate) is set to be discontinued at the end of 2021. LIBOR has been the base … Continued

Thank you to all who were able to join us for our COVID-19 call yesterday.  We’ve posted a recording of the meeting along with a pdf of the presentation on CenAccess, where you’ll find other important updates about how we’re managing the impact of the virus. Here’s where to find this information on the home … Continued

As part of Cenlar’s goal for continuous improvement, our Monthly Report Card (MRC) is being updated to include additional information to help you manage your business. The changes include the following: Loss Mitigation (“LM”) Pipeline (Page 15).  We have enhanced the calculations within this report to align with those being used in the Loss Mitigation … Continued

The February Regulatory Compliance Change Management Summary is linked for your reference.   Due to the COVID-19 virus, the next Regulatory Compliance Change Management conference call has been pushed back until April 2 at 3pm EST. To register for the call, please email compliancechgmngt@cenlar.com. For your convenience, the session will be recorded and made available … Continued

We need your help!  We need to make sure we’re not erroneously force placing insurance  on your borrowers’ accounts while remaining compliant with regulatory insurance requirements. Your assistance as described below will be greatly appreciated. Importance of Obtaining Insurance Documents As part of the new loan boarding quality assurance package provided to Cenlar, it is … Continued

In these unprecedented times, we’d like to talk with you directly and answer your questions about how we’re serving you and your borrowers as we mitigate the challenges of the COVID-19 pandemic. Jeanne Bader, our Executive Client Manager and SVP, will host a call next Wednesday, March 25 at 4 p.m. EST to provide you … Continued

Our team continues to persistently monitor COVID-19 and take actions to prepare for and limit the impact to critical business functions and our employees in order to provide the very best service to you and your borrowers. Caring for borrowers is now more important than ever. And we’re here to help. During this crisis, we … Continued