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On July 8, 2024 we experienced a connectivity issue in both our Default Call Center (DCC) and our Customer Interaction (CI) call center. In DCC, not all agents were able to log-in to answer calls due to a technology issue, from open of business until approximately 10:30 a.m. ET. We also discovered a similar issue … Continued

Last Chance to Convert to CenAccess MFA! Accounts Not Converted by Friday, June 28 Will Be Deleted In response to client requests, we have extended the period for conversion to CenAccess MFA through Friday, June 28. On Monday, July 1, all CenAccess users who have not converted to MFA will be disabled. If they need … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items in May are in compliance with our regulatory change management program. To provide you more information, we also host a monthly conference … Continued

New Schedule Aligns Escrow Statements with California Tax Disbursements In the spirit of continual improvement, we are in the process of changing the State Mass Escrow Analysis Schedule for homeowners in the state of California from January to June. This change ensures annual statements for homeowners in California will now include the actual tax disbursements … Continued

In the spirit of continual improvement, we are in the process of changing the State Mass Escrow Analysis Schedule for homeowners in the state of California from January to June. This change ensures annual statements for homeowners in California will now include the actual tax disbursements that occur in the state each year (in November … Continued

CenAccess MFA Launches Monday, June 10, 2024 As we announced in several issues of the Client Bulletin, we are introducing enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA). We are launching this feature on Monday, June 10. As we have previously communicated, MFA validation will be facilitated through the Microsoft … Continued

Cenlar Call Centers Experiencing Connectivity Issues May 31, 2024 We’re pleased to report that we have resolved today’s connectivity issue, and our Default Call Center and Customer Interaction call center have been restored to normal operations. Our representatives are taking calls, resuming outbound calls, and are ready and available to assist homeowners. The outage persisted … Continued

New Regulatory Compliance Policy Statement Manual To our valued Clients: Cenlar’s Compliance Department will soon introduce a newly created resource for you: the Regulatory Compliance Policy Statement Manual. This document consolidates the 15 consumer financial protection laws listed below, conveniently in one comprehensive manual for ease of use. Information that is common to all policies … Continued

Monthly Regulatory Compliance Change Management Summary As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items in April are in compliance with our regulatory change management program. To provide you more information, … Continued

What to Know Before CenAccess MFA Launches in June As we announced in several issues of the Client Bulletin, we are introducing enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA). We are currently targeting to launch this feature on Monday, June 10, based on our current schedule and a successful … Continued