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As the year quickly comes to a close, we would like to share important information about the 2020 year-end schedule for new loan boarding and transfer activity. Please review the details here: Blackout Period: December 21, 2020 through January 5, 2021 There will be a technology and transfer “blackout” period from December 21, 2020 through January … Continued

  Borrower Communications: A Shift to Email and Other Digital Outreach As a federally regulated bank, Cenlar FSB is required by law to communicate with borrowers regarding a wide range of mortgage-related concerns. Our communications have been conducted traditionally via regular mail.  The need to communicate with borrowers digitally, however, increased dramatically as a result … Continued

Introducing New Cenlar Catalog of Borrower Emails As borrowers continue to inform how and when we communicate with them, Cenlar is increasingly relying on email to share important information and updates. For your convenience, we have compiled copies of all of the standard borrower emails into a single document. You can now access our catalog … Continued

In observance of the Veteran’s Day Holiday, Cenlar’s offices will be closed on Wednesday, November 11, 2020. Any files received on Wednesday, November 11th, will be processed the night of Thursday, November 12th, and output will be available the morning of Friday, November 13th. While our corporate offices will be closed, our Customer Service and Default … Continued

Cenlar is providing extended payment processing for the month of October by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, November 2nd. Please … Continued

Linked here please find our monthly Regulatory Compliance Change Management Summary as of September 30, 2020.  This month’s Regulatory Compliance Change Management conference call will take place on Thursday, October 29, at 3p.m. EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made available to … Continued

In observance of the Columbus Day Holiday, Cenlar’s offices will be closed on Monday, October 12, 2020. Any files received on Monday, October 12th, will be processed the night of Tuesday, October 13th, and output will be available the morning of Wednesday, October 14th.

Great news! Earlier this month we began to provide easier to read and streamlined inbound bulk transfer instructions and exhibits. These changes, which were undertaken to facilitate onboarding, are effective immediately for any upcoming transfers.

Please find our monthly Regulatory Compliance Change Management Summary as of August 31, 2020 linked for your reference.  This month’s Regulatory Compliance Change Management conference call will take place on Thursday September 24th at 3pm EST. To register for the monthly call, please email compliancechgmngt@cenlar.com. For your convenience, the call will be recorded and made … Continued

Great news! Borrowers requesting mortgage payoff statements can now download them from our borrower loan servicing websites (old and new). These statements will be made available, without charge, on the same day as the request. What’s more, faxed mortgage payoff requests will no longer be subject to a $5 priority delivery fee. These payoff statements … Continued