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We are pleased to report that we’ve resolved the issue that caused some calls to be blocked. Our telephone system is now fully functional.

New CenNet Enhancements to Improve Borrower Experience On Thursday, February 18, we introduced several enhancements to CenNet, our borrower-facing website. These new features will continue to improve the borrower’s ability to make payments and get the help they need when they need it. Improvements include: Future-dated Payments. Borrowers can schedule a payment as many as … Continued

TLS 1.1 is a cipher no longer supported across the industry. As such, on Sunday, March 14, between 6 a.m. and noon, Cenlar will disable the TLS 1.1 encryption protocol for our partner-facing websites and interfaces. This change will affect: CenAccess Global Teller NLAI New Loan XML interface Forbearance website SSO applications Please share this … Continued

Cenlar is providing extended payment processing for the month of February by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, March 1. Please … Continued

Contact Center Transformation Update Last month’s Client Bulletin featured an article that explained Cenlar’s 2021 plan to transition current legacy contact centers to a unified, cloud-based operating platform. This transition from our existing platform, which relies heavily on cell phone networks and connectivity for remote agents, will lead to a reduction in dropped calls due … Continued

On February 20, 2021, President Biden issued a disaster declaration for the state of Texas. The President’s announcement immediately empowered the Federal Emergency Management Agency (FEMA) to provide more resources and assistance, including grants for temporary housing and repairs, low-cost loans to cover uninsured property losses and other programs to help communities recover. CenNet, our … Continued

On Tuesday, February 16 we shared a Client Advisory regarding the severe weather across the Midwest and other parts of the United States and how it was affecting our operations. As many as 30% of our vendor partners and call center agents are still being impacted by power outages. We are carefully monitoring the situation. … Continued

On Sunday, Feb. 14, 2021, Cenlar will be deploying a patch for our new loans XML submissions interface. The patch will further protect our external-facing sites and interfaces against vulnerabilities. Please share this information with team members who manage XML submissions. Installation of this patch will be seamless to clients. Clients will not need to … Continued

In observance of the President’s Day holiday, Cenlar will be closed on Monday, February 15, 2021. Any files received on Monday, February 15th, will be processed the night of Tuesday, February 16th, and output will be available the morning of Wednesday, February 17th.

A major snowstorm has dropped more than two feet of snow in the northeastern U.S., including eastern Pennsylvania, northern New Jersey and southeast New York. Blowing and drifting snow has continued as wind gusts remain in the 30-35 mph range. While Cenlar’s main offices in New Jersey and Pennsylvania received significant accumulations, there have been … Continued