CFPB Mortgage Servicing Amendments
As part of our ongoing communications to you regarding this project, attached you will find our CFPB Mortgage Servicing Amendments update for the month of December 2017. Noteworthy Updates: The most current version of the Executive Summary has been provided. The following sections, effective October 19, 2017, have been successfully implemented and are currently in … Continued
End of Year (2017) Notification
As we approach the end of another successful year as your partner, we would like to provide you with an outline of the year-end schedule for loan boarding and transfer activity. Please review the important information below. The technology and transfer “blackout”* period for year-end 2017 is scheduled to begin Friday, December 22, 2017 and … Continued
Loss Draft Checks – FedEx Expedited Mailing Opt – In (Disaster Only)
In order to serve the needs of borrowers who have been impacted by Hurricane Harvey, Irma and Maria, as well as the California Wildfires, we are now providing you with the option to Fed Ex overnight all Loss Draft claim checks. Our Current Process The current Loss Draft claim check mailing process for expedited and … Continued
Happy Thanksgiving to Our Valued Partners
In observance of Thanksgiving all Cenlar offices will be closed on Thursday, November 23rd. Happy Thanksgiving to our valued partners. From, The Cenlar Team
We’ve listened to you – starting today we are rolling out increased functionality within CenNet to allow your borrowers with multiple accounts, under the same branding, to link all accounts to a single user ID and password. The Multiple Loans Enhancement will provide your borrowers with the following benefits: Borrowers no longer need to remember … Continued
CFPB Mortgage Servicing Amendments
As part of our ongoing communications to you regarding this project,you will find our CFPB Mortgage Servicing Amendments update here for the month of November 2017. Noteworthy Updates: The most current version of the Executive Summary has been provided – All Sections with 10/19/2017 effective dates have been implemented. The following sections have been successfully implemented … Continued
Reminder – Hurricane Relief Conference Call
In order to provide you with updated disaster information, Cenlar Servicing Operations will host a conference call this Friday, November 17, at 2:00 pm EST. Details are as follows: Date: Friday, November 17, 2017 Time: 2:00 pm EST Conference line number: 1-800-371-9219 Access code: 9390031 Any questions that are not addressed on the call will … Continued
Updated Consumer Complaint Management Program
As part of our efforts to evolve to meet our Clients’ needs, we are pleased to inform you that we have implemented an update to our Consumer Complaint Management Program. The updated program has been designed to ensure the timely and accurate handling of Complaints to meet the needs of individual consumers, with a keen … Continued
Cenlar is pleased to announce an upgrade of our Imaging System. This enhancement will deliver a “new look and feel” along with improved navigation to include quick action menus, conditional toolbars and shortcut links. Performance will also be improved as processes have been streamlined and will execute more efficiently. The new version works with any browser … Continued
Hurricane Relief Conference Call Update
In order to provide our clients with updated disaster information, Cenlar Servicing Operations’ will host a conference call on Friday, November 17, 2017 at 2:00 pm EST. Details are as follows: Date: Friday, November 17, 2017 Time: 2:00 pm EST Conference line number: 1-800-371-9219 Access code: 9390031 Please submit any questions that you may have … Continued