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Regarding the VASP Winddown As you likely know already, the VA announced on April 23, 2025 that it would roll back the Veterans Affairs Servicing Purchase Program (or VASP), effective May 1, 2025. Cenlar quickly responded to the announcement, made in VA circular 26-25-2. To plan for the truncated timeline, Cenlar made the following changes … Continued

Multi-Factor Authentication Launces for Homeowner Demographic Updates We are happy to announce that we have added Multi-Factor Authentication (MFA) for homeowner demographic updates on CenNet. This new security feature will better protect homeowners’ personal information, reducing the risk of fraud and identity theft. When homeowners attempt to update any demographic information, there will be a … Continued

Introducing Our New HELOC Statement and “How-to-Read Guide” As part of our effort to provide the best service to you and your homeowners, Cenlar will introduce a redesigned and enhanced HELOC statement on May 1. The revised statement aims to educate homeowners about their loan in an easy-to-read format and clear language, providing a better … Continued

Cenlar Connectivity Issues On Wednesday April 23, 2025 Cenlar experienced connectivity issues that affected our Customer Interaction (CI) and Default (DCC) call centers, as well as the homeowner website and Black Knight/MSP access. Our call centers were able to take calls throughout the incident timeframe for general questions but could not fully resolve requests that … Continued

Get What You Need Done Quicker with New, Improved Self-Serve Capabilities We’re thrilled to introduce even more self-serve features that put the tools in your hands for more convenient access to your portfolio. These self-serve tools are the fastest way for you to retrieve the data that is important to you. Download Documents Directly from … Continued

CenAccess Portfolio Dashboard Launches Today! We are excited to announce that our new Portfolio Dashboard is now available on CenAccess! This enhancement will make it easier than ever for you to stay on top of managing your mortgage portfolio. The dashboard, at the very center of the home page, is the heart of the new … Continued

Cenlar Recognized by Fannie Mae as a STAR Performer in General Servicing Category We are excited to announce that Cenlar has been recognized as a STAR Performer in the Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) in the General Servicing category for 2024. For more than a decade, Fannie Mae’s STAR Program has been … Continued

HousingWire Recognizes Cenlar for Technological Innovation We’re thrilled to announce that HousingWire has named Cenlar FSB to its Tech100 for 2025. In its article, HousingWire cited Cenlar’s Generative AI solution, which automates live chat conversation summarization for agents, driving measurable efficiency gains and elevating homeowner experiences. By alleviating repetitive administrative tasks, this technology allows our … Continued

The Customer Interaction (CI) call center experienced a connectivity issue on Friday 21, 2025. It was closed while troubleshooting for a short amount of time. Client access to our systems was not impacted and neither was the Default Call Center. The issue was resolved shortly after 5 p.m. ET and we will provide more information … Continued

On Tuesday February 19th we experienced network connectivity issues that impacted client applications, including Global Teller, CenAccess, NLAI and XML Loan Submissions, as well as the homeowner Document Center on CenNet. The call centers were fully operational and there was no disturbance to overnight reporting. All issues were resolved by 11:25 a.m. ET February 19th. … Continued