RSS Category: 01 CenAccess Client Advisory

As a reminder, Cenlar’s Servicing Operations will be hosting a one-hour WEBINAR to highlight the recent changes to our Disaster Forbearance Dashboard. Please join us! Details are as follows: Thursday, June  14, 2018 1:00 pm EST Conference line number: 1-800-371-9219 Access code: 9390031 To join WebEx meeting: Join WebEx meeting Meeting number (access code): 739 … Continued

Based on feedback we’ve received from you, we have enhanced our Daily Disaster Forbearance Report. We’ve expanded the data we will be reporting to keep you informed of the performance on your loans affected by the natural disasters. This new report will be available on your FTP site as of Thursday, May 24. During the … Continued

In observance of Memorial Day, Cenlar’s offices will be closed on Monday, May 28, 2018. All files received on Friday will be processed as normal and output will be available within the usual timeframes. Any files received on Monday, May 28th, will be processed the night of Tuesday, May 29th and output will be available the morning … Continued

You will find our monthly Regulatory Compliance Change Management Summary as of April 30, 2018, here. Noteworthy Items: West Virginia SB 563 (§46A-2-128(f)) –  The statute of limitations to file legal action for the collection of debt is 10 years, not 5 years, as previously reported in last month’s Monthly Regulatory Compliance Change Management Summary. … Continued

Don’t forget to click below and take a few minutes to complete our annual Systems Survey, which ends on May 18, 2018. As part of an ongoing initiative to help us provide you with the best possible service, the survey helps us identify the operating systems currently in use at your company. This information is … Continued

Cenlar is upgrading its Citrix environment to give it a more modern look and feel on Sunday, May 13, 2018 during the regular maintenance window (6:00 am – 12:00 pm ET). All existing functionality will remain the same. During the upgrade, the Director application will not be available to clients. If a user receives an error … Continued

Help us better serve you — and take our survey! As part of an ongoing initiative to help us provide you with the best possible service, we ask that you take a moment to complete our annual Systems Survey identifying the operating systems currently in use at your company. This information is critical for us … Continued

As a part of our ongoing focus and commitment to security, we have made updates to the CenAccess application which includes an external IP address change to 173.252.162.139. The new IP address will go into effect Sunday, May 20, 2018. The URL will remain https://www.cenaccess.com/ Be sure to share this information with your IT department. … Continued

Freddie Mac is converting its Single-Family investor reporting requirements to more closely align with the industry standard, and Cenlar is dedicated to making this a smooth transition for our clients.  We have a project management team assigned to this initiative who will actively engage all impacted areas to test the change. To keep our clients … Continued

We have exciting news! Beginning May 1st, all email correspondence to your borrowers will feature your organization’s name in the “from” email address. Specifically, the new email address your borrowers will see will be your company name as it appears in your website url at loanadministration.com (Example: Yourname@loanadministration.com). We are confident that this change will … Continued